Hey I am Jovie Grace

PROVA AGENCY
(Medical Virtual Assistant)

-Review and process prior authorization requests for medical services, treatments, and medications, ensuring all necessary documentation is complete and accurate
-Verify patient information, insurance coverage, and medical necessity for requested services by reviewing medical records and coordinating with healthcare providers.
-Maintain accurate records of all prior authorization requests, approvals, and denials. Update and manage electronic health records (EHR)
-Track and follow up on pending authorizations to ensure timely processing
-Assist with appeals for denied authorizations by gathering additional information and supporting documentation as needed
-Schedule and confirm appointments, meetings, and consultations for clients and internal team members
-Manage and update calendars for multiple team members or departments. Coordinate schedules to maximize efficiency and avoid conflicts.
-Conduct follow-up calls or emails to confirm appointments, remind clients of upcoming meetings, and reschedule if necessary. Address any changes or cancellations promptly.
-Accurately enter and update appointment details, client information, and scheduling notes into relevant systems or databases
-Prepare and maintain reports on appointment metrics, including number of appointments scheduled, cancellations, and rescheduling trends. Provide regular updates to management.
-Provide exceptional service to clients by addressing their needs, concerns, and questions with professionalism and empathy. Resolve any issues or conflicts related to scheduling.