1999
PHILOSOPHY
MOUNT SAINT ALOYSIUS COLLEGE SEMINARY
More Info About Me
Hello, I’m Jovenile, a dedicated and detail-oriented virtual assistant committed to helping businesses succeed. I strive to provide outstanding service and consistently exceed client expectations. With strong task management and problem-solving skills, I take pride in delivering timely and effective results.
Lead Generator
Influencers Researcher
Social Media Management
Data Entry
Content Creator
Customer Service Representative
Lead Generator
Facebook Ads Management
Certificates
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My Experience and Education
December 6, 2023
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June 1, 2024
Teleperformance Philippines
(Costumer Service Representative)
A Customer Service Representative (CSR) at Teleperformance Vertis North, particularly in the financial line of business, is responsible for handling customer inquiries related to financial products and services via phone, email, or chat. They assist with account management tasks such as balance inquiries, transaction details, and account updates, and provide support for financial transactions like fund transfers and bill payments. CSRs ensure compliance with financial regulations and company policies to protect customer information, offer technical assistance for online banking and mobile apps, and resolve customer issues promptly, escalating when necessary. Additionally, they identify opportunities to recommend additional products and services, maintain detailed records of customer interactions, participate in training sessions to stay updated on industry trends, and strive to build and maintain positive customer relationships to ensure satisfaction and loyalty.
2018
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2019
THE MEDICAL CITY SOUTHLUZON
(NURSING ASSISTANT)
A Nursing Assistant, provides direct care and support to patients in healthcare settings under the supervision of registered nurses or licensed practical nurses. Their responsibilities include assisting with activities of daily living, monitoring vital signs, documenting patient information, and offering emotional support. Nursing Assistants must possess skills such as compassion, effective communication, attention to detail, physical stamina, teamwork, adaptability, time management, infection control knowledge, basic medical understanding, and adherence to ethics and professionalism. They play a vital role in delivering quality patient care while working as part of a healthcare team.
2000
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2017
STMICROELECTRONICS, INC.
(MACHINE OPERATOR II)
A Semiconductor Machine Operator in the assembly and test area is responsible for operating and maintaining semiconductor manufacturing equipment for the assembly and testing of electronic components. They perform tasks such as wire bonding, die attach, encapsulation, and testing. The role includes machine setup, material handling, monitoring equipment performance, troubleshooting, quality checks, and documentation. Key skills for this role include technical knowledge of semiconductor processes, proficiency in equipment operation, attention to detail, troubleshooting abilities, adherence to quality control standards, safety compliance, accurate documentation, teamwork, time management, and adaptability in a fast-paced manufacturing environment.
2023
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2023
Young's Global Atomy
(Lead Generator/ Influencer Marketing Team)
A lead generator's primary role is to identify and qualify potential customers or clients for a business. This involves conducting research, utilizing marketing strategies, and often using various tools and platforms to generate a list of leads. They are responsible for initiating contact, often through cold calls, emails, or other outreach methods, and assessing lead interest and suitability. Lead generators aim to provide the sales or marketing team with a steady stream of qualified leads, nurturing these prospects and ensuring a smooth transition into the sales pipeline. Their goal is to contribute to business growth by connecting the company with potential customers or partners who have a genuine interest in the products or services offered.
Customer Service Representative
Client Support and Issue Resolution
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Representative
I resolve customer issues with empathy, patience, and professionalism, ensuring satisfaction and trust.
Lead Generator
Lead generators identify, qualify, and initiate contact with potential customers, fueling business growth.