2018
Associate in Computer Technology
University of Cebu
About Me
Currently, I enjoy jogging and have explored various places while completing 6-8 km runs. I'm also a big fan of watching Netflix, especially Horror and K-dramas. In my free time, I love playing badminton. Professionally, I have over five years of experience in the BPO industry, where I’ve worked in various roles like Customer Service Representative (CSR) handling calls, product research, and Legal Claim Specialist managing calls and emails.
Professional Skills
Time Management and Multitasking
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
OfficePartners360
(Blank)
As a Legal Claim Specialist, I was responsible for assisting clients in understanding their insurance coverage, including Personal Injury Protection (PIP) and Bodily Injury (BI) coverage. My role was to involve direct communication with insurance providers and case managers to ensure our clients receive the benefits they are entitled to.
2021
-
2023
Task Everyday
(CSR (Product Researcher))
The Product Researcher will analyze market trends, competitor products, and customer feedback to identify opportunities for product improvement and ensure our offerings meet customer needs and expectations.
2018
-
2021
Teletech
(CSR)
As a CSR, I was responsible for providing top-notch customer service, handling inquiries, and setting up repair appointments for customers. My role involved addressing customer needs efficiently and ensuring satisfaction throughout their service experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.