2014
Bachelor of Secondary Education Major in English
Mariano Quinto Alarilla Polytechnic College
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Emerson Electric (Asia), Ltd.
(Customer Care Specialist)
First point of contact for customer inquiries and concerns via phone, email, and chat in a prompt
and professional manner. Assisted customers by transferring to the right department or individual
to further assist them with their inquiries.
Looked up customer orders and tracked order status to ensure on-time delivery.
Handled customer complaints and resolved issues efficiently to ensure customer satisfaction.
Kept accurate and detailed records of all customer interactions and transactions.
Maintained a high level of professionalism and empathy when interacting with customers.
2019
-
2022
TaskUs, Inc.
(Customer Service Representative)
Handled accounts for food delivery in Doordash.
Managed customer orders, handling refunds, and addressing any issues or concerns raised by
customers.
Maintained accurate and detailed records of all customer interactions and transactions.
Provided support to Doordash drivers by updating their application status and providing them
with their starter kit.
Developed new procedures to improve customer service processes.
2018
-
2019
Tendons Builder Corporation
(Administrative Assistant)
Provided administrative support to management and department heads, including scheduling
appointments.
Created and maintained office files and records, ensuring accuracy and completeness.
Processed incoming and outgoing mail and packages, including receiving, sorting, and distributing
mail, and preparing packages for shipment.
Answered and screened phone calls, taking messages and transferring calls as necessary.
Prepared and edited correspondence, reports, and other documents as required.
Ordered and maintained office supplies and equipment, and coordinated with vendors to ensure
timely delivery.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.