2013
Bachelor of Secondary Education major in English
University of San Jose-Recoletos
More Info About Me
Hi there! I'm excited to introduce myself as someone who's been in the BPO industry for almost a decade, with experience in sales, customer service, and technical support. I pride myself on being a highly adaptable individual, with a passion for learning new things. I'm thrilled to have the opportunity to dive deeper into the world of Social Media Management, as it's a field that I've always been interested in.
Some skills that I bring to the table include exceptional communication skills, a customer-centric approach, and the ability to stay organized even in the busiest of environments. I'm a natural problem-solver, and I'm always willing to go above and beyond to ensure that my clients and bcustomers are satisfied with the service they receive. I thrive in a fast-paced environment, and
I'm always looking for ways to improve my own skills and knowledge base. If you're looking for someone who's passionate, driven, and committed to delivering top-notch service, then look no further! I would be thrilled to bring my skills and experience to your team and help take your Social Media Management to the next level.
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2022
-
present
MMI
(Business Development Specialist)
As a Business Development Representative for a software company, my job
would be to reach out to potential clients and schedule appointments for the sales team to
further discuss the company's products and services. This would involve researching and
identifying potential clients, cold-calling or emailing them, and effectively communicating the
value of the company's offerings to encourage them to take a meeting. I am also responsible for
tracking and analyzing my outreach efforts to continually improve my approach and increase the
number of successful appointments.
2021
-
2022
Phone Animal/Homeward
(Inside Sales Associate)
As an Inside Sales Associate for a real estate company, my primary
responsibility would be to reach out to potential clients who are either looking to sell their homes
or buy new properties. This would involve making outbound calls to homeowners and
homebuyers, and effectively communicating the benefits of working with the company to assist
with their real estate needs. I was also responsible for maintaining a high volume of outbound
calls, building and managing relationships with potential clients, and qualifying leads for the
company's sales team. Additionally, I was also responsible for tracking and analyzing my
outreach efforts to continually improve your approach and increase the number of successful
sales.
2019
-
2021
Dreamscape Networks
(Customer Care Specialist)
As a Customer Care Specialist for a web hosting company, my primary
responsibility would be to provide technical support to customers who are experiencing issues
with their website and email services. This would involve answering inbound calls and emails,
diagnosing technical problems, and providing effective solutions to ensure customer
satisfaction. I was also responsible for documenting customer interactions and resolutions in the
company's customer service management system, and escalating complex issues to higher
levels of support when necessary. Additionally, I was expected to stay up-to-date on the
company's products and services, and proactively communicate any updates or changes to
customers as needed. Overall, my role was crucial in ensuring that the company's customers
receive the support they need to successfully maintain their online presence.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.