2013
.Computer Science
Asian Institute of Computer Studies
More Info About Me
Experienced Technical Supervisor transitioning to a new role as a Social Media Manager, armed with newfound skills from online courses and a passion for learning. Ready to bring a fresh perspective and drive to excel in the dynamic world of social media. Embracing challenges to broaden my horizons and seize new opportunities with enthusiasm and adaptability. Bringing my customer service expertise the table, I am dedicated to ensuring excellent experience for your customers. With this assurance, you can trust that your customer will be taken care of and satisfied.
My Skills and Competencies
Schedule a post (Meta Business Suite ; Canva ; Buffer)
Graphic Design with Canva
Social Media Management
Content Creator
Certificates
My Experience and Education
2014
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2021
Alorica Teleservices Inc.
(Technical Representative)
>Perform troubleshooting steps with the customers to resolve either hardware, software or service related issues.
>Deliver an excellent customer experience in each phone interaction.
>To educate customers what caused the issue to occur and how they can prevent it from happening.
>Provide a long term resolution and empower the customers with self service options.
2021
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2021
Concentrix Daksh Services
(Advisor 1 , Technical Representative)
> Responsible for troubleshooting iOS devices (iphones & ipads) related to hardware and software issue
> Deliver excellent customer service experience
> Setting store appointment for further evaluation of iOS devices.
2021
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2024
Alorica Teleservices Inc.
(Technical Supervisor)
> As Technical Coach, I am responsible in honing my representatives skills by executing their behavior in each and every calls ; 1on1 weekly coaching; providing realtime feedback and assistance.
> Empowering them to do critical thinking ; negotiating and making realtime decisions.
> Encouraging the representative to support the team and their colleagues; share best practices and foster collaboration for continuous improvement.
> Taking over escalated calls; conduct call calibration and share thoughts how the representative can make it better.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Schedule a post
I manage scheduling a post using Canva ; Buffer and Meta Business Suite
Graphic Design with Canva
I have taken course to hone my skills using Canva for graphic designs.