2011
Computer Programming NCIV
Softnet Information Technology Center
Get to know more about me.
Hardworking professional with experience in office operations, administrative support, and customer service.
Highly organized and selfmotivated with excellent communication and interpersonal skills.
Demonstrated ability to prioritize tasks and meet deadlines.
Solution-Oriented and problem solver with 10 years of experience, Skilled in communication, collaboration, and technical documentation.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2015
-
2024
Concentrix + Webhelp
(Sales/Billing Team Leader)
Distributing project goals and communicating targets with the
team members.
• Evaluating the quality of the team member’s task and projects.
• Resolve issues within the team.
• Taking supervisory call requests.
2022
-
2023
Always Answer
(Receptionist)
Efficiently managed high volume of incoming calls, ensuring
accurate message-taking and timely forwarding to appropriate
personnel.
• Demonstrated excellent communication skills in delivering
consistent and professional responses to callers, representing the
company’s image effectively.
• Proficiently utilized call management software to document
caller information, messages, and inquiries for reference and
follow-up.
• Utilized CRM software to track leads, manage customer
interactions, and maintain accurate sales records for reporting
purposes.
2013
-
2015
Aegis People Support (Teleperformance)
(Technical Service)
Provided expert technical assistance to customers via phone,
troubleshooting and resolving complex issues related to
telecommunications services and products.
• Utilized advanced technical knowledge to diagnose and
resolve network connectivity problems, device configuration
issues, and service disruptions promptly.
• Collaborated with cross-functional teams, including network
engineers and system administrators, to address technical
challenges that required specialized expertise.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Sales/Billing Team Leader
Evaluating the quality of the team member’s task and projects. Resolve issues within the team
Receptionist
Manage customer interactions, and maintain accurate sales records for reporting purposes.
Technical Service Representative
Provided expert technical assistance to customers via phone, troubleshooting.
Testimonials
Jose Marie Ocfemia
TL Jovel thank you very much for all your help from the opening until you went to eos because whatever I need help you are always there for me like you are "proactive" tl and thank you also because you are super kind to me and understanding person.
Charm Santos
Jovel went above and beyond in driving the EOP campaign in Sales. Her daily dedication in making sure that we monitor violators and driving the TLs' accountability in issuing EOP slips have helped Sales to maintain the LOB's rankl in the July English Only Points campaign. Way to go Jovel! Keep it up!