2008
Electronics Technology
Xavier University – Ateneo de Cagayan
More Info About Me
I’ve been working in customer service for over 3 years, and during that time I’ve learned how much of a difference it makes when someone feels truly heard and helped. Whether it’s through chat, phone, or email, I enjoy turning stressful situations into smooth, positive experiences. I’m known for being calm under pressure, a good listener, and someone who always looks for solutions. I’m now hoping to join a team where great service is valued and where I can continue growing while making a real impact.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2019
Sykes Asia Inc.
(Customer Service Agent)
Provide professional and courteous assistance to customers seeking financing or leasing options for car purchases.
Educate customers on various financing and leasing options available, including terms, interest rates, down payments, and monthly payments.
2015
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2017
TeleTech
(Technical Support Representative)
Provide technical support to customers via phone, email, chat, or other communication channels Diagnose and resolve internet connectivity issues, including modem/router configuration, network settings, and hardware/software troubleshooting.
Guide customers through troubleshooting steps to resolve common internet-related problems, such as slow speeds, intermittent connectivity, or DNS issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.