2021
Bachelor of Science in Business Administration Major in Marketing management
Central Mindanao Colleges
More Info About Me
My name is Jovan, and I am a Social Media Manager a Filipino citizen from Kidapawan City Philippines.
I have a strong passion for my profession. I can affirm that I am qualified for the post for which I am seeking at your business. I'm adaptable and willing to learn. I have two and a half years and three months of experience in customer service, one year of work as a member of the marketing team, and three years of experience as a student leader. I am dependable and organized. I have received student leader awards from both our school and Kidapawan City Government. I'm constantly eager to learn more and explore new things. I constantly think creatively. I enjoy taking on new difficulties because they force me to grow as a person.
I have great work ethics, professionalism, computer literacy, communication skills, critical thinking, and problem-solving abilities.
My Skills and Competencies
Social Media Specialist
Online Bookkeeper
Data Entry Specialist
Facebook Ads Manager
Certificates
×
![]()
My Experience and Education
2019
-
2021
Amalgated Capital Inc.
(Marketing Staff)
2013
-
2015
Shogun Management Development Corporation
(Customer Service Associate)
Assist and guide customers who have concerns and queries. Support customer service team
January 2023
-
June 2023
Teleperformance, Holland America
(Customer Service Associate)
1. Answering Inquiries
Responding to customer inquiries and addressing complaints through various channels.
2. Advising Customers
Providing guidance and information about products or services to customers.
3. Processing Orders
Handling orders, forms, applications, and requests from customers.
4. Training and Development
Participating in training sessions to enhance product knowledge and customer service skills.
5. Communication Handling
Resolving customer inquiries through phone, email, and other communication channels.
6. Data Management
Logging customer interactions and information into the CRM system.
7. Customer Needs Identification
Identifying and understanding customer needs to provide appropriate assistance.
8. Efficient Communication
Handling customer queries promptly and effectively.
9. Active Listening
Listening attentively to customer issues and offering accurate solutions.
10. Customer Experience Enhancement
Ensuring customers have a positive experience and assisting in their product purchases.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.