I have worked as a customer/client support for over 8 years. I am an individual experienced in providing customer assistance, doing troubleshooting and providing information utilizing client tools and resources to effectively provide great customer service experience through phone, chats and emails.
Polytechnic University of the Philippines
Provided technical support for payments processing software users. Analyzed
and troubleshooted complex technical issues through direct user interaction through email,
chat, phone.
Reviewed and analyzed data to identify discrepancies and resolved issues utilizing client’s tools
and resources.
Worked closely with product and engineering teams to diagnose and resolve users’ issues.
Provided assistance and resolved customers’ mobile service issues by
performing troubleshooting. Assisted customers in activating their mobile services, provides and
explains information according to their inquiries.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.