2022
BS Information Systems
University of Santo Tomas
Experienced Admin Assistant Ready to Tackle Your Tasks
Hi there! I’m Josh, a passionate and reliable Admin Assistant who loves connecting with people. With a diverse background in Customer Support, Social Media Management, Appointment Setting, and Project Coordination. My journey has equipped me with a unique blend of skills that I bring to every project.
When I’m not working, you’ll probably find me catching waves or getting lost in a good movie or anime. And YES, I’m a total animal lover—because honestly, life’s way better with furry friends!
I enjoy collaborating with others and bringing creative ideas to life. Let’s connect and see how we can work together to make something great!
My Skills and Competencies
SEO
Bookkeeping
Social Media Management
Graphic Design
Data Entry
Content Creation
Email Management
Project Coordination
Customer Service
Administrative Support
Certificates
My Experience and Education
2024
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2024
TwoFourteen Energy Services
(Permit to Operate Coordinator (PTO) | Scheduling Coordinator | Meter Spot Coordinator)
PTO - Responsible for providing administrative support to Operations Manager and Assistant Operations Manager
Scheduling Coordinator - Coordinating with customers, field teams, and jurisdictions to ensure that the projects are going through the pipeline as efficiently as possible
Meter Spot Coordinator - Coordinate with utility companies for meter placements, oversees follow-ups and city inspections, and investigates permit processes with the Authority Having Jurisdiction (AHJ). The coordinator prepares and submits permit documentation, arranges final inspections, and assists homeowners with interconnection applications, ensuring compliance with local regulations.
2023
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2024
Lead Heroes
(Appointment Setter)
Proactively initiate outbound calls to prospective clients to introduce our products/services and generate interest
2022
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2023
TREC Pacific
(Admin Assistant)
Handling back office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
2021
-
2022
Alorica
(Customer Support | Coach)
Resolve escalated customer questions, issues, and complains while performing supervisory work educating, testing, and coaching new hires to a specified account.
2020
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2021
Freelance
(Social Media Manager)
Responsible for posting content across various platforms, and interacting with customers to foster community engagement. This role requires staying updated on the latest social media trends, as well as basic graphic design and video editing skills to create compelling visual content.
My Services
SEO
Enhance your website's visibility with effective SEO strategies, driving organic traffic and improving search rankings.
Bookkeeping
Offers reliable bookkeeping services, ensuring accurate records and timely reports for better financial management.
Customer Service
Delivers outstanding customer service with quick responses and solutions to boost satisfaction and loyalty.
Appointment Setting
Responsible for arranging appointments for your company while emphasizing the value of your products or services.
Social Media Management
Overseeing a company's social media strategy and executing it to improve brand awareness, engagement, and sales.
Data Entry
Delivers precise, efficient, and prompt entry of information into databases or other software applications.
Administrative Support
Offers efficient administrative support, streamlining tasks with scheduling and correspondence management.
Testimonials
Roxana Leyva | Scheduling Manager
Since day one, I knew Joshua would be one of the most productive members of my team. As his trainer, I could immediately tell he would excel in his role. He has an excellent memory, learns new processes quickly, and is very detail-oriented and responsible at work. Joshua also has a strong background in customer service, which has been a key factor in his success on our team.