Dedicated and detail-oriented professional with over 2 years of tenure in leadership and team management. Seeking for an opportunity to exhibit my experience in Social Media Management, Data Entry, Graphics Arts, Video Editing and Community & Content Moderation in order to achieve a higher standards of client, audience and customer satisfaction.
Studied and graduated with high honors at STI College - Fairview.
I record moments and compile them in an entertaining way to capture the interests of my audience.
Key responsibilities:
- Leadership & Team Management
- Assessment of agents' yearly performance.
- Evaluating and administering agent regularization.
- Drafting & distribution of NTEs and NODs.
- Weekly client calibration meeting.
Key responsibilities:
- Supervises a team of local and international Player Support agents.
- Onboarding and training new hires.
- Oversees and facilitates shadow sessions.
- Drafting schedules and conducting weekly, biweekly and monthly check-up calls.
- Regular spot & sanity checks.
Key responsibilities:
- Account management.
- Identity verification.
- Subscription reimbursement.
- Technical troubleshooting.
- Acknowledging user feedback & feature requests.
Key responsibilities:
- Account management.
- General reimbursement.
- Assisting users navigating the iTunes Store.
- Reinstating unfinished downloadable content.
Monitor, edit and delete content based on the platform's community guidelines and protect the brand's reputation.
Using content strategy for social media platforms to manage how a company or product interacts with its audience.
Promote talents, products and services by making interesting contents through graphic arts or videos.
Entering and updating data from numerous sources into the company's system with precision and accuracy.
Guides a group of individuals to work as a team and help them perform their absolute best in achieving a common goal.
