2023
BIT DRAFTING
Cebu Technological University
Meet Joshua/Ken: Your secret weapon for seamless success! ♥
Hey! I'm here to make a great and positive difference. Imagine having a virtual assistant who seamlessly combines expert customer service with top-tier technical support and with experience on telemarking and upselling, ready to cater whether inquiries, troubleshoot issues, and provide excellent solutions with speed and precision. My unwavering commitment is to achieve excellence in all tasks assigned to me and allowing my client to focus on what matters most. I'm dedicated to empower your business and deliver outstanding experiences, fostering positive relationship, and bring operational efficiency. Together, we’ll not only reach our goals, but we’ll exceed them. So, are you in? Let’s make success a reality—side by side.
My Skills and Competencies
Lead Generator - Appointment Setting & Cold Calling
Customer Service
Data Entry
Technical Support
Certificates
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My Experience and Education
January 2025
-
July 2025
AVIR DIGITAL
(Inside Sales Associate)
•Utilized GoHighLevel (GHL) CRM to contact potential customers and book qualified appointments for
home remodeling services.
• Conducted daily outbound calls averaging 500+ dials, consistently exceeding appointment-setting
targets.
•Reached out to new leads sourced from Facebook and Instagram, monitoring signups and inquiries
through Slack.
•Handled real-time customer inquiries via chat and email, providing prompt and professional responses
about remodeling services.
•Maintained team communication through Slack, ensuring alignment on campaign goals and updates on
lead performance.
•Maintained accurate records of all booked appointments in Excel for tracking, reporting, and follow-up
purposes.
• Contributed to the company’s lead conversion efforts by nurturing prospects and improving customer
engagement strategies.
• Contacted other home remodeling businesses to collaborate and help them book more appointments
under our campaign
June 2023
-
December 2024
DEXCOM
(Customer Advocacy Generalist 1)
•Utilized GoHighLevel (GHL) CRM to contact potential customers and book qualified appointments for
home remodeling services.
•Conducted daily outbound calls averaging 500+ dials, consistently exceeding appointment-setting
targets.
•Reached out to new leads sourced from Facebook and Instagram, monitoring signups and inquiries
through Slack.
•Handled real-time customer inquiries via chat and email, providing prompt and professional responses
about remodeling services.
•Maintained team communication through Slack, ensuring alignment on campaign goals and updates on
lead performance.
•Maintained accurate records of all booked appointments in Excel for tracking, reporting, and follow-up
purposes.
•Contributed to the company’s lead conversion efforts by nurturing prospects and improving customer
engagement strategies.
•Contacted other home remodeling businesses to collaborate and help them book more appointments
under our campaign
January 2023
-
April 2023
NEW ERA
(Telemarketer)
•Performed outbound calls to potential customers, with the goal of converting leads
•Dialed 300+ calls daily, consistently hitting and exceeding lead generation targets.
• Promoted and offered braces services specifically tailored for elderly clients, addressing unique needs
and concerns.
•Utilized ViciDial to manage call flows, track leads, and optimize calling efficiency.
•Handled inquiries regarding benefits and ongoing promotions, ensuring accurate information and
excellent customer service
May 2022
-
October 2023
TELETECH
(Technical Service Representative 1 | Verizon FiOs)
•Diagnosed and resolved technical issues involving hardware, software, and network connectivity.
•Troubleshot phone, TV, and internet services, ensuring fast and accurate problem resolution.
•Guided customers through step-by-step troubleshooting, providing clear instructions and timely follow
ups.
•Conducted system health checks to proactively address and prevent recurring issues.
• Utilized support tools and platforms efficiently for diagnostics, reporting, and service documentation.
•Set appointments for in-home installations and field dispatches for physical issues, including fiber breaks
and line damages.
•Used Slack for team communication and to track daily product closures and performance metrics.
• Consistently hit and exceeded daily targets, including resolution time, customer satisfaction, and
efficiency metrics.
• Identified and executed upsell opportunities, aligning Verizon products with customer needs.
• Recognized as Top Upsell
September 2020
-
April 2022
TELETECH
(Blended Support (CSR /TSR))
•Provided tech and customer support via inbound calls
•Assisted with troubleshooting, order tracking, and inquiries
• Processed replacements under warranty and protection plans
•Gave order updates and shipping info to customers
•Scheduled in-store repairs and home installs (TVs, fridges, etc.)
• Set up car installation appointments
•Guided customers through basic troubleshooting steps
•Used internal tools for diagnostics and documentation
•Met/exceeded daily performance and satisfaction targets
•Promoted upsells aligned with customer needs
• Processed phone and appliance orders
May 2018
-
June 2019
LEAD GENERATION
(Appointment Setter)
•Contacted potential customers for HVAC and house cleaning services
•Managed inbound calls, emails, and online bookings
• Scheduled and dispatched technicians based on availability and location
•Sent appointment reminders and handled post-service follow-ups
•Converted inquiries into booked appointments through clear and professional communication
My Services
Customer Support
Ensuring a positive experience and helping resolve problems quickly and efficiently with customers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Technical Support
Ensure that systems and product run smoothly, identify problems, and provide solutions or guidance to end users.