2023
BIT DRAFTING
Cebu Technological University
Meet Joshua/Ken: Your secret weapon for seamless success! ♥
Hey! I'm here to make a great and positive difference. Imagine having a virtual assistant who seamlessly combines expert customer service with top-tier technical support and with experience on telemarking and upselling, ready to cater whether inquiries, troubleshoot issues, and provide excellent solutions with speed and precision. My unwavering commitment is to achieve excellence in all tasks assigned to me and allowing my client to focus on what matters most. I'm dedicated to empower your business and deliver outstanding experiences, fostering positive relationship, and bring operational efficiency. Together, we’ll not only reach our goals, but we’ll exceed them. So, are you in? Let’s make success a reality—side by side.
My Skills and Competencies
Lead Generator - Appointment Setting & Cold Calling
Customer Service
Data Entry
Technical Support
Certificates
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My Experience and Education
2024
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2024
Dexcom
(Customer Advocacy Generalist 1)
•Examine the documents thoroughly: Read through the document and identify key facts, names, dates, and any inconsistencies or errors.
•Provide recommendations for further action correcting errors.
•Ensuring all documents are being checked and completed with the 40-day period
•Report documents that is identified as a device failure to study and analyze to ensure a long- term relationship with the Dexcom device users
2022
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2023
Teletech
(VERIZON FiOS – Technical Service Representative 1)
•Diagnosing problems: Identifying the root cause of issues reported by users (e.g., software crashes, network outages, hardware malfunctions).
•Problem resolution: Guiding users through a process of troubleshooting to fix the problem such as rebooting systems, checking connections, or reinstalling software. System checks:
Performing diagnostics or system health checks to spot issues early.
•Identify Opportunities
•Understand Customer Needs: Upselling works best when you understand what the customer is looking for. For instance, if a customer is looking for a laptop, you might recommend a more powerful model that better suits their needs. Product Knowledge: Know the differences between your products so you can suggest a more premium version that offers more features or longer-lasting benefits.
2020
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2023
Teletech
(Blended Support (Customer Support Representative & Technical Support Representative))
•Providing assistance on technical aspects and replacements Answering calls from customers to
provide assistance.
•Helping customers with troubleshooting and resolving technical issues related to products or services.
•Helping customers track the status of their orders and providing updates on shipping or delivery.
•Scheduling Appointments for in store phone repair and car installation Helping customers track the status of their orders and providing updates on shipping or delivery.
2018
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2018
Lead Generation
(Outbound Caller)
•Contact potential customers and offer HVAC service
•Connect and set an appointment
•Turning leads into revenue
My Services
Customer Support
Ensuring a positive experience and helping resolve problems quickly and efficiently with customers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Technical Support
Ensure that systems and product run smoothly, identify problems, and provide solutions or guidance to end users.