2011 -2013
BSIT- Computer Technology
University of Cabuyao
More Info About Me
An accomplished manager in the world of the BPO industry, a dedicated customer service representative, a cross-skilled trainer, and execute campaigns by email and SMS and present the objectives, strategies, and action plan with the team. I bring a trifecta of expertise to drive excellence. Eager to embrace new challenges and cultivate additional skills, I am poised to contribute my dynamic background to the team's success.
My Skills and Competencies
Administrative virtual assistant
Customer Service Assistants
E-commerce
Executive assistance
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2024
Revenue and Readiness Manager
(Revenue and Readiness Manager)
Handles Frontline Preparedness for updates and products that is new to the business. Creates materials for training that resolves experts pain points with soft skills and knowledge. Hype up performance metrics by creating incentives that aims to motivate experts in meeting the metric goal. Manages revenue focused metrics and how agents can leverage the products to our customer where it makes sense and not to sound like & quot; just to make a sale& quot;
Create/develop process improvement on revenue related coaching and development aspect Coordinate and schedule meetings and conferences with internal and external stakeholders
2019
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2023
iQor
(Training Manager (Cross-skilled) Business,Sales,Technical)
Developed effective improvement plans in alignment with goals and specifications. Managing people and making sure that the trainees will be endorsed to operations; doing coaching and discussing action plans with the training team; creating an action plan for the whole LOB per quarter; collaborating with Ops Leaders and Clients to achieve targeted KPI's; creating a training calendar for the whole site; managing trainers non-negotiables. Prepare written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
2016
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2019
Telectech , Concetrix
(Advisor II and Technical Support)
Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved. Provided exceptional customer service to foster client loyalty and satisfaction. Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes. Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
General VA
Doing all around Virtual assistant and providing a Quality Service for Client's Satisfaction.