2017
BS Foreign Service
University of San Agustin
More Info About Me
Dedicate Customer Service professional with 6 years Canadian Telco account experience delivering high quality support in fast-paced environments. Excellent interpersonal and communication skills, with a proven ability to resolve issues efficiently and enhance customer satisfaction.
My Skills and Competencies
Customer Service
Certificates
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My Experience and Education
2019
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2025
IQOR
(Customer Service/Sales Representative)
Respond to customer inquiries via phone in a timely and professional manner.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
Maintain high product knowledge to offer accurate information and support.
Process orders and request.
Collaborate with other departments to resolve customer issue efficiently.
September 2017
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June 2018
Startek BPO
(Customer Service Representative)
Handle incoming calls and emails on a professional manner.
Identify problems, provide accurate information, and resolve complaints or issues efficiently.
Explain features, benefits, and usage of products or services to customers.
Assist customers with placing orders, tracking shipments, making returns, or processing payments and refunds.
My Services
Cold Calling
High-volume outbound calling, follow up and lead nurturing and an experienced customer service representative.