2001
B.S. in Chemical Engineering
University of St. La Salle – Bacolod City
More Info About Me
Thank you for considering me as your Amazon Virtual Assistant! As an experienced and dedicated VA, I have excellent skills in customer service, managing product listings, optimizing PPC campaigns, and more. I aim to make your Amazon selling experience as smooth and profitable as possible. With my attention to detail and strong communication skills, I am confident I can help take your business to the next level. I'm an individual who's always excited and driven to achieve my goals.l with a strong work ethic and a proven track record of being a loyal, dedicated, hardworking, and fast learner. A strong sense of responsibility and commitment to delivering quality results has made me a valuable asset to any team I have participated in. I take pride in my ability to learn quickly and effectively and am always eager to expand my skill set and knowledge. I am looking for an expert to help you navigate Amazon with ease. Look no further than me – your own Amazon Virtual Assistant! I'm here to assist you in finding the products you need for your store; I'll help you find the perfect product at the best possible price. So why wait? Let's make your Amazon business experience efficient, enjoyable, and stress-free. Take advantage of my services today and see the difference! Simply tell me what you're looking for, and I'll take care of the rest.
My Skills and Competencies
Amazon Product Researcher
Amazon Product Lister
Amazon SEO
Amazon PPC Specialist
Amazon FBA
Amazon Product Sourcing
Keepa, Helium 10, Jungle Scout. Seller Amp
Excel, Google Sheet
Certificates
My Experience and Education
April 2023
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April 2023
ProVA
(Amazon VA Intern)
Understanding Amazon platform, Business Model, Amazon VA Task, How Dropshipping Work, Tactical Arbitrage, Wholesaling Process, AWS Pricing, Amazon Product Listing, Ordering, Shipping and Delivery, Merch by Amazon, Live Demo in Setting Up Amazon Seller Central, How to Find Profitable Product Ideas, How to find a Supplier or your Product, Create a Listing, Launching a Product, Essentials for Strong Amazon Branding
March 2023
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March 2023
ProVA
(General Virtual Assistant)
As a Virtual Assistant Trainee at ProVA, I enrolled in the company's General Virtual Assistance Training program, which provided me with a comprehensive education on becoming a successful virtual assistant. Throughout the program, I gained valuable skills in general virtual assistance, including basic computer skills, communication skills, time management, project management, and social media management. I later pursued to be an Amazon Product Specialist as my niche.
I completed the self-paced online training program, which included video lessons, written materials, and interactive exercises. The program allowed me to develop my skills as a GVA, and I gained a deep understanding of the virtual assistance industry and the various tasks a virtual assistant can perform.
My experience as a Virtual Assistant Trainee at ProVA equipped me with the necessary knowledge and skills to work as a successful GVA. I am now confident in my abilities to assist clients with their virtual assistance needs and am excited to apply my skills in the real world.
Feb 2023
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March 2023
AmazonPrimePH
(Amazon Product Specialist - Intern)
As an Amazon Product Specialist, my skills include product hunting and sourcing, Seller Central management, listing and optimization, and Amazon Advertising (PPC). I have expertise in conducting market research, negotiating with suppliers, managing inventory levels, responding to customer inquiries and reviews, optimizing product listings for Amazon's algorithm and customer preferences, conducting keyword research, creating effective ads, and analyzing data to make informed business decisions. With these skills, I am able to help Amazon sellers increase their profitability and grow their business on the platform.
Feb 2022
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Nov 2022
Concentrix - Phil
(Workforce Supervisor)
As a Workforce Supervisor, you will be responsible for coordinating staffing requirements with clients, attending weekly business reviews, and collaborating with real-time analysts. You will also consult with the operations team to develop long-term staffing plans and best-practices.
Responsibilities:
• Coordinate staffing requirements with clients to ensure adequate staffing levels are met
• Attend weekly business reviews with clients to provide updates on workforce performance and discuss future needs
• Collaborate with real-time analysts to coordinate schedules, identify coaching opportunities, and develop development plans
• Consult with the operations team to develop long-term staffing plans and best-practices, including identifying concerns and addressing them promptly
• Utilize forecasting and scheduling tools to accurately project staffing needs and make necessary adjustments
• Ensure compliance with workforce management policies and procedures
• Provide ongoing training and support to team members to enhance their skills and knowledge
• Maintain accurate and up-to-date records of workforce data and performance metrics
• Conduct regular analysis of workforce performance data to identify trends, gaps, and opportunities for improvement
2014
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2022
Concentrix - Phil
(Real-Time Analyst)
As a Real-Time Analyst, you will be responsible for line balancing production staffing, ensuring agents follow company policies and regulations, optimizing agent schedules, scheduling team meetings and coaching, and preparing various reports.
Responsibilities:
• Line balance production staffing to ensure adequate coverage during business hours
• Monitor and ensure agents are following Concentrix Floor Policies and Company Rules and Regulations
• Optimize agents' schedules, breaks, lunches, trainings, and PTOs to maximize efficiency and productivity
• Schedule team meetings and coaching for Team Leads to ensure ongoing training and development
• Prepare End-of-Day, Hourly update, and outage Reports to provide updates on workforce performance and identify opportunities for improvement
2011
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2014
Concentrix - Phil
(Customer Support Representative (Voice/Chat))
As a Customer Support Representative, you will be responsible for providing technical support to customers of a telco line-of-business. You will also be responsible for scheduling and escalating tickets for tech visits and troubleshooting issues related to phone, cable, internet, and home-security services.
Responsibilities:
• Provide technical support to customers through voice and chat channels
• Schedule and escalate tickets for tech visits to resolve technical issues
• Troubleshoot and resolve customer issues related to phone, cable, internet, and home-security services
• Use customer service skills to de-escalate difficult customer interactions and ensure customer satisfaction
• Document and track customer issues and resolutions in the appropriate systems
• Meet performance goals and metrics related to customer service, quality, and productivity
• Maintain a high level of knowledge about the company's products and services
• Follow company policies and procedures related to customer service and data privacy
My Services
Product Listing
With Amazon SEO strategies, crafting bullet features, and engaging product descriptions.
Product Research
Find profitable products on Amazon with expert product research.
SEO Specialist
Maximize sales with optimized Amazon product descriptions.
Amazon PPC Specialist
Launch with best possible strategies, Keyword Ranking, and PPC Management.
Amazon FBA
All-in-One Amazon Virtual Assistant.
Amazon Product Sourcing
Discover the best deals on high-quality products with our Amazon product sourcing services. Save time and money today