2007
Bachelor of Science in Information Technology
Technological Institute of the Philippines
More Info About Me
Hi! I am Joseph, I worked as a BPO Customer Resolutions Specialist for almost 5 years and then I transitioned to become a Virtual Assistant. I pride myself on being the epitome of efficiency, adaptability, and resourcefulness. I have honed my skills through continuous learning and a deep commitment to providing unparalleled support to my clients. Communication is at the heart of my success. I am an exceptional listener, adept at understanding instructions and clarifying any uncertainties promptly. Whether it is through email, chat, or virtual meetings, my clear and concise communication ensures that there is never any miscommunication or misunderstanding.
My success as a virtual assistant is a result of my passion for helping others succeed. I take immense joy in being a reliable, proactive, and skilled assistant who can make a tangible difference in the lives and businesses of my clients. Their success is my reward, and I am committed to continuously improving and evolving to meet their ever-changing needs in this dynamic virtual world.
My Skills and Competencies
Appointment Setting
Audio Transcriber
Customer Service
Social Media Management
Content Creation
Certificates
My Experience and Education
2021
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2023
iBuyPropertyCash
(ISA - Real Estate Appointment Setter / Sales Concierge / Customer Service / Lead Manager)
- Pre-qualify and nurturing the leads
- Answering incoming calls from prospective leads
- Cold call leads using the given list to gather information about their home search / property sale
- Managing buyer and seller leads by sending emails and text messages to prospective leads
2018
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2021
TDCX Asia
(Airbnb Customer Resolutions Specialist)
- Managed guests and hosts reservations
- Receiving Inbound calls related to the client’s concern
- Doing Outbound calls to mediate with guests and hosts to provide resolution
- Responding to client’s concern via email and chat
- Processed cancellation, refund, rebooking
- Monitored hosts listing to ensure that they follow the Airbnb hosting guidelines and policy
2016
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2017
AMMEX
(OBAMA Phone Customer Service Specialist / Auditor)
- Handled phone calls from our field agents regarding the application form to avoid duplicate accounts and subscription
- Handled applicants’ information and saved it on our database
- Handled applicants phone call regarding the activation and troubleshooting of the device
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Appointment Setting / Sales Concierge
Answering incoming calls from prospective leads. Managing/sending email and text messages to prospective leads.
Audio Transcriber
Listening to recorded audio and interpreting them correctly.