I'm Joseph

Get to know me

Having worked for 7 years in the BPO Industry, my background in
customer service has been instrumental in providing exceptional
support, building strong relationships, and ensuring seamless
operations for my clients. Driven by a passion for learning and a
desire to push my limits, I believe in continuous growth and am
not afraid to take bold steps or learn from my experiences. I’m
always ready to take on new challenges, manage multiple tasks
efficiently, and deliver results with precision.

Joseph Nicole Armea
Rizal, Philippines
josephnicolearmea081113@gmail.com
Freelancer
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My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017
Bachelor of Science in Hospitality Management

Centro Escolar University

2022 - 2024
Manulife Data Services
(Customer Service Agent)

Customer Service Agent
Engaged with policyholders and clinical representatives to
discuss coverage and benefits, ensuring clear
communication and understanding in a virtual setting.
Assisted in managing customer accounts, utilizing digital
tools to track interactions and ensure efficient follow-up.
Provided "can-do" statements to reassure clients,
showcasing my commitment to delivering exceptional
service and resolving issues effectively.

2022 - 2022
Quantrics
(Customer Care Agent)

• Respond to customer concerns, provide an appropriate solution within the specified timeframes, and then check in to make sure the issue has been resolved.
• Keep track of customer interactions, manage accounts, and file.
• Inform customers of any ambiguous information on their account.
• Assist on managing customer account
• Keeping a consistently upbeat, sympathetic, and professional attitude with consumers.

2019 - 2022
Accenture
(Transaction Processing Analyst)

• Communicating with different departments for collaboration, reporting, and data gathering.
• Assist Taxations Department to issue Sales tax Exemptions and Investigate on customers certification.
• Works with Clearing Team for possible payment match-off.
• Issues Adhoc reports and bi-weekly data for meeting and huddles.
• Assures all requests done with in month end deadline.

2018 - 2019
Accenture
(Human Resource Compensation and Benefits Agent)

• Building rapport and connection to local and global counter parts for faster and efficient work.
• Organizing Mailbox, prioritizing important and ageing requests and practicing FIFO.
• Managing time and assures all work is done within the pay period or deadline.
• Revise employee data for updates and legal changes.
• Collect and investigates employee claims and reimbursements for fact checking.

Let me help you with

What services I can offer to you
Copywriting

Let’s strengthen the connection with your email list and encourage more engagement to boost sales conversions.

Brand Voice Analysis

See how your customers perceive your brand and if your messaging is consistent enough to build lasting loyalty.


Portfolio

Let's work together !

I am available for freelance projects.
Hire Me

Leave a message

Address :
Rizal,
Philippines
Email :
josephnicolearmea081113@gmail.com


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