2016
Bachelor of Science in Public Administration
Cavite West Point College
More Info About Me
N/A
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
Paypal
(Customer Solutions Teammate)
-Answering inbound calls in a friendly manner. Evaluate problems and complaints of the callers and provide solutions to them. Respond to the needs of the customers and provide personalized service. Provide information on the company’s products or services and generate interest in the offer.
-On top of my regular role, I also respond to emails and chat as support specialist, creates process and support tickets to provide customer satisfaction.
2017
-
2022
Hinduja Global Solutions
(Team Leader)
-Managing a team of 18 agents. Leads, monitors, and supervise a group of employees to achieve goals that contribute to the growth of the organization. Motivate and inspire the team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility. Setting clear team goals and KPIs. Delegate tasks and set project deadlines. Oversee day-to-day teams' operation and performance. Do regular performance evaluation. Create a healthy and motivating work environment and atmosphere. Develop a well-designed and motivating evaluation program.
-On top of my role, I also manage team statistics report, Data management, creating presentations, doing huddles to disseminate process updates and provide coaching sessions to improve agent performance and retention.
2011
-
2017
Provincial Information and Communications Technology Office
(Head Registrar and Admission Office)
-Lead a group of instructors, on the job trainees and employees of a government managed computer school in innovating, modernizing and computerizing different departments that provide service to the citizens of our province.
-On top of my role, I also handle classes teaching computer literacy to under privileged Filipino’s. Sharing my knowledge and expertise in Microsoft office, photo editing, video editing and computer troubleshooting.
-In addition, I perform administrative task that are delegated as an on-call admin assistant.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.