I am a person who is enthusiastic about learning new talents. I am a dedicated individual with a desire to enhance my knowledge and experience. At my former job, I was twice named employee of the month. I am available to work evenings, weekends, and holidays if necessary. My recent part time job experience includes working as a Social Media Associate and Customer Support.
De La Salle University – Dasmariñas
-Social Media Associate
We record all the tasks and information. Promote products and connect with our target communities in social media sites like Facebook and Instagram. Research target groups, communities and sites related to the product were promoted. Create contents/captions and share it to our target communities.
-Customer Support
Handled a client with their social media sites like Facebook and Instagram. Respond to the comments and queries of customers in a timely manner. Provide customer support in all social media account/s related to the product. Monitor and report feedback and online reviews of the product. Processing an order of a customer via Shopify and sending an online receipt direct to their email.
Monitor the daily balance of each merchant and consolidate the internal and external deposits from the merchant. Create settlement and record it in Microsoft Excel for future use. Control the daily balance of each merchant.
Checking the information before we process the transaction of a player. Create settlement to customers using the merchants. Monitor and control the daily balance of each merchant. Consolidation of data, internal and external deposit of each merchant and endorse the merchant maintenance and others to the next shift.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Promote companies' products & services by developing copy for websites, social media, marketing materials.