1995
Computer Secretarial
AMA Computer Learning Center
More Info About Me
My name is Josephine Borja, and I reside in Santa Maria, Bulacan. With my diverse skill set and extensive experience,
I am confident that I will be a big help in your business. I have over three years of hands-on experience in Social Media Management, successfully enhanced brand engagement and follower counts for a variety of clients through strategic content creation and targeted campaigns. My ability to analyze social media metrics and adapt strategies accordingly has consistently driven positive results, growth, and a profitable business.
My experience in Facebook Ads has significantly contributed to generating revenue and exceeding ROI targets. In addition to my Social Media and Facebook Ads experience, I also have more than six years of experience as a data entry specialist, specifically in encoding telecom subscription applications. My attention to detail and commitment to accuracy have been pivotal in ensuring the integrity of the data I handle. My strong organizational skills and efficiency led to my promotion to the Operations Unit handling a total of 103 encoders and 2 Quality Analyst, where I have successfully managed a team, streamlined workflows, and improved overall productivity.
Combining my skills in social media management, Facebook Ads, and data entry, I am adept at multitasking and managing multiple projects simultaneously. I am passionate about leveraging my experience to contribute to the success of dynamic and forward-thinking teams. I aim to continue growing professionally while helping organizations achieve their digital marketing and data management objectives.
Take advantage of my expertise in Social Media Management and top it up with Facebook Ads to drive your business growth and maximize your ROI.
Let's collaborate to achieve outstanding results together!
My Skills and Competencies
Social Media Management
FB Ads Management
Data Entry
E-Commerce Management
Certificates
My Experience and Education
2022
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2024
Asticom Business Services Inc
(Ops Lead)
- Implementing innovative process improvements to achieve cost savings and resource optimization.
- Instituting data-driven decision-making processes to enhance operational agility and responsiveness.
- Streamlining operational workflows to enhance efficiency and reduce bottlenecks.
- Fostering cross-functional collaboration to promote a cohesive and dynamic work environment.
- Revamping training programs to boost team competence and overall productivity.
- Establishing robust quality control measures to ensure consistently high standards.
2019
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2022
Homey Gizmo | RealDealShopPH
(Ecommerce Manager | Social Media Manager | FB Ads Specialist)
- Enhancing online shop performance on Shopify, boosting sales through targeted FB/IG/Google ads.
- Diversifying sales channels by effectively managing third-party online marketplaces.
- Elevating customer satisfaction through adept issue resolution, fostering repeat buyers.
- Identifying and capitalizing on market potential through strategic product research initiatives.
- Implementing innovative marketing strategies to drive current sales and increase online visibility.
- Streamlining operational processes, and optimizing efficiency in ongoing e-commerce management.
2017
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2019
Asticom Technology Inc.
(Ops Lead)
- Streamlined recruitment processes, sourcing and onboarding highly skilled personnel to fortify the organization's workforce.
- Championed a proactive approach to agents' welfare, ensuring their needs were met and fostering a conducive work environment.
- Enforced meticulous adherence to clients' specifications among agents, enhancing overall production quality and ensuring client satisfaction.
- Mentored and trained agents, addressing skill gaps and keeping the department abreast of evolving industry trends.
- Introduced innovative solutions for operational efficiency, contributing to the sustained growth of the organization.
2011
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2017
Bayan Telecommunications Inc
(Territory Sales Head)
- Innovated outbound sales approaches, resulting in increased revenue streams and heightened brand awareness.
- Revitalized inbound telemarketing processes, leading to improved customer satisfaction and retention rates.
- Engineered online telemarketing campaigns that effectively captured target audiences and drove conversion rates.
- Directed and optimized telemarketing initiatives, contributing significantly to the overall growth and success of the territory.
Accomplishments:
- 2012 and 2013 Gawad Galing awardee - 117% and 146% achievement versus
- New Installs and Gross Revenue Target
2010
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2011
Bayan Telecommunications Inc
(Branch Head)
- Established and optimized business center operations, ensuring seamless setup and efficient services.
- Authenticated daily collection reports, providing accurate and reliable financial data for management decisions.
- Executed monthly inventory assessments, enhancing control and minimizing discrepancies in stock levels.
- Managed cash handling with precision, facilitating seamless reconciliation and reducing errors.
- Streamlined daily operations, fostering a productive and well-organized branch environment.
Accomplishments:
- Operational Efficiency.
- Handled nationwide ICMS USER ID cleanup, standardization, and deactivation.
- SOP creation, New Install Enhancement, Bayan application Center process, and Post review of application process
- 2nd place Bayan Center Bidang TL.
1998
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2010
Bayan Telecommunications Inc
(Unit Head | Data Entry Specialist)
- Streamlined project employee workflow, optimizing efficiency in customer acquisition processes for Metro Manila Consumer and Bayan Business.
- Directed and supervised operational transactions, overseeing seamless business process execution within the organization.
- Enforced strict adherence to company rules and work ethics among operations encoders, ensuring compliance and integrity.
- Trained and developed team members to enhance skills, formulated strategic approaches, and monitored goal progress effectively.
- Verified accuracy of entered data by cross-referencing with source documents
- Established an efficient filing system, ensuring quick retrieval of essential records
- Conducted regular self-audits, enhancing data integrity and minimizing errors
- Demonstrated exceptional organizational skills in managing and preserving paper evidence
- Assisted management with various office tasks, including email correspondence and phone inquiries
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Digital Marketing (FB/Tiktok/IG/Google Ads)
Promote companies' products and services by media buying through FB, Tiktok, IG, and Google Ads.