2012
Bachelor of Science in Business Administration Major in Operations Management
University of Bohol
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Genesis Analytics
(Virtual assistant, Marketing assistant, Graphic artist, video editor)
• Taking minutes of the client’s webinar
• Book travel and accommodations
• Manage a contact list of potential customers and Messaging potential customers through email.
• Transcribing webinars and podcasts
• Data Entry
• Lead generation
• Helps in increasing traffic to the website through landing pages
• Communicates with tasks and deliverables through Trello
• Provides graphics to social media posts and website
• Converts script to computer-generated voice and editing it into video ads
2015
-
2019
A dog’s Love
(Virtual Assistant, Social Media Manager, Graphic Artist)
• Coordinates with other team members namely the content writer for blog posts to be posted on FB pages, and coordinates with the Data entry specialist thru Asana.
• Manages and maintains 7 FB pages, 7 Instagram pages. Schedules fb posts for the week. Sends report every
End of the week. Collects invoices of 6 staff and sends them to the client for salary
• Run Fb ads, and Google ads
• Responds to inquiries emails, messages, comments on Facebook
• Uses skype, zoom, and email correspondence to communicate and provide deliverables
2013
-
2015
Teleperformance (Cebu city)
(Customer service representative)
Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution, and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.