2015
Bachelor in Secondary Education major in English
Polytechnic University of the Philippines
Hi, I'm Selyn
I’m a licensed professional teacher, and has experience as a customer service representative for almost 7 years. Aside from these experience, I'm working as a freelancer for a year now, which includes different set of skills. I have demonstrated exceptional organizational abilities, maintaining records, and promptly responding to emails, inquiries, and requests. I have assisted in drafting and proofreading documents, managing databases, and conducting research, allowing my clients to focus on their core responsibilities while entrusting me with the necessary administrative tasks.
My Skills and Competencies
Social Media Management
Shopify VA
Data Entry
General VA
Certificates
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My Experience and Education
2021
-
2022
Royal Caribbean
(Consumer Outreach Blended agent)
Worked as a customer representative who’s in charge of making reservation to guest and providing service about their bookings.
2022
-
2022
ABC POWER
(Cold Caller)
- Calling leads and asking if they wanted to have a free estimation for our solar equipment
- Mapping roof prospects in every city that was assigned
-Booking schedule if customers agreed for an estimate
2023
-
2023
Roof Maxx
(General VA)
- Calling warm leads and checking if they want to have free estim
ates on their roof
-Booking schedule if they agree for a roof inspection
-Answering emails, text and chats
-Calendar management of the technician/owner
-Answering inbound calls and making outbound calls if necessary
- managing CRM and tracking book schedules
2019
-
2021
TELETECH
(TSR 1/ CSR 1)
Worked as a technical support for an Australian Internet Service Provider until pandemic came and was loaned as CSR (chat support) for a food delivery application in the US.
2018
-
2018
RMS COLLECT (IQOR)
(CSR 1)
Worked as a technical support for an international Television company which job includes upselling of mobile phones for customer
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify VA
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