2010
Bachelor of Science in Business Administration major in Management
Pamantasn ng Lungsod ng Pasay
More Info About Me
I earned a degree in Business Administration major in Management , and have worked as a Customer Service Representative in various industries for 10 years.
I'm passionate and skilled at helping businesses as a Virtual Assistant.
I can help you engage with existing and new customers, represent your business professionally and creatively, generate leads and convert them into sales, and make the most of what you have!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2022
Synchrony Financial
(Customer service representative)
-Answer customers inquiries
-Take payments,
-Schedule payments
-Basic trouble shooting for online accounts
-Billing inquiries and adjustments
-Process Disputes for customers
2015
-
2016
Capital one
(Associate Customer Representative – Collections)
-Answer customers inquiries
-Take payments
-Schedule payments
-Enroll in different payment arrangements
-Billing inquiries and adjustments.
2011
-
2015
Convergys (Directv)
(Customer Service / Transition coach)
(CSR) -Answer customers inquiries
-Take payments
-Equipment replacement
-Basic troubleshooting
-Billing inquiries and adjustments.
(Transition coach)
-Assist newly hired representative in the first 3 months.
-Answering inquiries of reps to assist customers faster.
-Doing call monitoring to indicate areas of improvement.
-Take in supervisory calls for said agents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.