2003
Bachelor of Science in Psychology
Colegio de San Juan de Letran- Calamba
More Info About Me
PROFESSIONAL VIRTUAL ASSISTANT.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
MSH Business Center LLC
(Office Manager)
• Serve as the point person for office manager duties including:
• Maintenance
• Mailing
• Supplies
• Equipment
• Billing
• Errands
• Shopping
• Schedule meetings and appointments
• Organize the office layout and order stationery and equipment.
• Maintain the office condition and arrange necessary repairs.
• Partner with HR to update and maintain office policies as necessary.
• Organize office operations and procedures.
• Coordinate with IT department on all office equipment
• Ensure that all items are invoiced and paid on time
• Manage contract and price negotiations with office vendors, service providers and office lease
• Manage office G&A budget, ensure accurate and timely reporting
• Provide general support to visitors
• Assist in the onboarding process for new hires
• Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
• Liaise with facility management vendors, including cleaning, catering and security services
• Plan in-house or off-site activities, like parties, celebrations and conferences
2016
-
2019
Nashwan Tourism LLC
(International Travel Coordinator)
• Arranging flights, insurance and accommodation
• Using a booking system to secure holidays
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Sending out tickets to clients
• Keeping clients up to date with any changes
• Dealing with complaints or refunds
• Organizing and preparing company’s communication including: newsletters, master calendar, customer complaint logs and resolutions
• Maintaining, auditing, consolidating, managing divisional trackers, agreements, site listings, contact list, exemption reporting, and agent ratings
• Processing UAE Tourist Visa for all nationalities.
2014
-
2015
Road & Transport Authority
(Customer Service Supervisor)
Oversee ticket sales in all water station terminals
• Assist and mentor agents in handling more difficult situations
• Assist and evaluate the team by performing the task with them and completing paperwork for RTA
• Fill in for customer service agents who are on leave for smooth flow of the operations
• Compile and print reports on daily ticket sales and re-charge for NOL
• Prepares Customer Service Agents work schedule and leave administration
• Works with management on customer service initiatives
• Reports to senior management /personnel all issues pertaining to Customer Service, as and required
• Reconciling money at the end of the day, and handover to bank representatives for deposit
• Monitors Customer Service activities in all station on a daily basis
• Performs general administration duties, as and when required by the department
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.