2023
B.S Accountancy
New Era University
More Info About Me
Hello, my name is Joselet Y. Taopo and you can call me “Josh”. I was a BPO professional with almost 2 years of experience supporting U.S.-based healthcare company through voice support or customer service. I am a detail-oriented, highly motivated, and compassionate aspiring Medical Virtual Assistant with a foundation in administrative support and a strong interest in healthcare services. I have knowledge in managing electronic health records (EHR), appointment scheduling, insurance verification, referral coordination, prescription refill, and HIPAA-compliant data handling. My 2 years experience in the BPO industry has given me valuable insight into healthcare operations, HIPAA regulations, and patient-centered communication. With excellent communication skills, keen attention to detail, and the ability to multitask in fast-paced virtual environments, I am committed to providing efficient, reliable, and patient-focused remote support to healthcare professionals.
My Skills and Competencies
Communication Skills
Attention to Detail
Knowledge of Healthcare Regulations
Time Management
Collaboration and Teamwork
Technical Proficiency
Medical knowledge
Insurance Verification
Customer Service/ Phone Support
Organizational skills
Certificates
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My Experience and Education
2023
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2025
Optum Global Advantage
(Tier 1 Advocate)
Provide exceptional support to healthcare plan members through inbound call handling. Served as the first point of contact, assisting members with a variety of inquiries related to benefits, coverage, claims, eligibility, prior authorizations, billing, and provider information.
Assisting members in locating in-network doctors, specialists, and facilities, scheduling appointments, and providing guidance through the prior authorization process for specific treatments or medications.
Coordinated with Insurance members to discuss plan updates and changes.
2018
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2020
Concentrix
(Tier 1 Technical Support Representative)
First point of contact for customers seeking assistance with their devices and services. Provided friendly, knowledgeable, and efficient technical support, helping users resolve issues related to hardware, software, and account services. With the goal to deliver a world-class support experience that reflects the mobile technology leader’s high standards of customer care.
My Services
Medical Virtual Assistance
Managing patient records/appointments, Insurance, Communicating with patients, and General administrative support.