2023
B.S Accountancy
New Era University
More Info About Me
Hello, my name is Joselet Y. Taopo and you can call me “Josh”. I was a BPO professional with almost 2 years of experience supporting U.S.-based healthcare company through voice support or customer service such as performing comprehensive support for healthcare members, including reviewing medical and prescription claims, verifying coverage for medical and pharmacy benefits, validating prior authorization details, processing and tracking monthly premium payments, fulfilling requests for plan materials, identifying in-network providers, and coordinating appointments to ensure seamless access to care. My background has equipped me with a strong understanding of healthcare operations, HIPAA compliance, and patient-centered communication.
With my proven ability to adapt in fast-paced environments and deliver quality support remotely, I am now aiming to transition into a Medical Virtual Assistant role. I am passionate about healthcare and committed to helping providers optimize their workflow while ensuring patients receive efficient, compassionate service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Optum Global Advantage
(Consumer-centric Quality Analyst)
Responsible for monitoring, evaluating, and improving the performance of customer/member service representatives to ensure consistent, high-quality service delivery. This role supports service excellence by identifying trends, providing feedback, and working closely with leadership to enhance training, performance, and customer satisfaction.
2023
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2024
Optum Global Advantage
(Tier 1 Advocate)
Provide exceptional support to healthcare plan members through inbound call handling. Served as the first point of contact, assisting members with a variety of inquiries related to benefits, claims, eligibility, prior authorizations, billing, and provider information.
2018
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2020
Concentrix
(Tier 1 Technical Support Representative)
First point of contact for customers seeking assistance with their devices and services. Provided friendly, knowledgeable, and efficient technical support, helping users resolve issues related to hardware, software, and account services. With the goal to deliver a world-class support experience that reflects the mobile technology leader’s high standards of customer care.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.