2015
BSIT
Notre Dame of Marbel University
A Passionate IT Graduate and Aspiring Virtual Assistant: Get to Know Me
As an IT graduate with a deep passion for technology and its ever-evolving nature, I am excited to embark on a journey as an aspiring virtual assistant. At 31 years of age, I have honed my skills and expertise, ready to offer my services to businesses in need of efficient and reliable virtual assistance.
Beyond my professional endeavors, I am an individual who thrives on diverse hobbies and activities. Basketball has been my lifelong love, providing not only physical fitness but also mental agility and teamwork. When I'm not on the court, my fingers find solace in strumming the strings of a guitar, unlocking a world of soulful melodies.
Being outdoors invigorates my spirit and allows me to reconnect with nature. Whether it's exploring scenic trails or soaking in the beauty of a breathtaking sunset, the tranquility and serenity of the natural world rejuvenate me, enhancing my creativity and vitality as a virtual assistant.
As a dedicated professional, I am committed to providing exceptional virtual assistance services, tailored to meet the unique needs of each client. With my IT background, I possess a deep understanding of various digital tools and platforms, ensuring seamless collaboration and efficient task management.
Are you seeking a reliable and enthusiastic virtual assistant? Look no further! Let's unlock the potential of your business together. Contact me today to discuss your requirements and discover how I can support your success!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Lead Generation
Email Marketing
Certificates
My Experience and Education
February 2024
-
Present
Lead Connects
(Lead Generation Specialist (Intern))
• Identify target markets
• Research and compile prospect lists
• Gather contact information
• Qualify leads based on criteria
• Initiate cold outreach
• Maintain follow-up communication
• Schedule appointments
September 2023
-
February 2024
Armet Limited
(Virtual Assistant)
• Sending e-mails to clients with offer
• Admin tasks
• Checking of e-mails
• Using Atomic Mail Sender in sending bulk messages
• Managing Azure Client Portal
• Subscribing to newsletter
October 2022
-
April 2023
Teleperformance PH
(Customer Service - Technical)
• Provide prompt and effective support to customers
• Assist customers in troubleshooting technical problems
• Analyze and identify technical issues reported by customers
• Troubleshoot problems, walk customers through solutions, or escalate issues to higher-level support if necessary
• Stay updated on the company’s products, services and technologies
• Develop a deep understanding of the product to provide accurate and helpful information to customers
• Maintain accurate and detailed records of customer interactions
2018
-
2021
AWESOME OS
(Fashion Consultant – Customer Service Job Description:)
• Answer customer inquiries via phone, email and in person (internally and externally)
• Direct customers to online resources
• Update customer records in the system
• Pitch ideas for improving customer care
• Refund payments and cancellation of orders
• Create and maintain reports about customer interactions
• Develop a rapport with customers
• Collect customer feedbacks
• Generate and pursue leads
• Provide Fashion advice
• Follow trends
• Provide great customer service
• Promotions of products
2017
-
2018
KCC MALL OF MARBEL
(MIS – Technical Staff)
• Troubleshoots POS (Point of Sales System), Network and Hardware
• Attend to telephone and email enquiries in a timely matter
• Install POS
• Responsible for the preventive maintenance of all system unit in the mall (Blower, Apply Thermal Paste, Update Anti-virus)
• Reformat System Unit and Install all applications
• Backing up all transactions at the end of the day
• Registers Employees (Cashier, Checker, Bagger, Counter Coordinator)
• Assist customer service in looking-up bagger and cashier
2015
-
2016
CONVERGE.IT SOLUTIONS INC
(Installer)
• Installs CCTV
• Assists troubleshooting network
• Assists in the configuration of the devices
• Install biometrics and its system
• Actively shares comments and findings on operations and services
• Responsible for the maintenance of installed devices
• Assists in installing lines for CCTV and other network devices
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
Lead generation is the process of attracting and capturing potential customers' interest in a product or service