2016
Hotel and Restaurant Management
Zamboanga Sibugay Polytechnic Institute
More Info About Me
Greetings! I'm Jose, an SEO specialist with a solid foundation in the intricate world of domain names, DNS, and website dynamics. With over two years of hands-on experience in a technical role at a reputable IT company, I've honed my skills in troubleshooting, domain management, and configuring DNS servers.
My expertise extends beyond the conventional boundaries of SEO, as I possess a profound understanding of how the technical aspects of domain names, DNS, and websites interplay. This unique background empowers me to offer comprehensive SEO solutions that not only enhance your online visibility but also optimize your website's technical infrastructure.
My commitment to excellence, coupled with a keen eye for detail, sets me apart as the best SEO specialist for your needs. I'm dedicated to delivering results-driven strategies that propel your online presence to new heights. Let's embark on a journey to elevate your digital footprint and drive success together.
My Skills and Competencies
Domain Support
Business Email Setup
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2023
Newfold Digital Inc
(Web and Email Hosting Specialist)
► Perform technical troubleshooting to identify and resolve issues related to website DNS configuration and email services for customers.
► Provide expert assistance and guidance to customers, ensuring their technical issues are resolved effectively and efficiently.
►Assist Customers with their email setup on the Cpanel and on their email client ( Gmail, Outlook, Macmail, Thunderbird...)
► Help customer with the configuration of their DNS Records
► Handle irate or frustrated customers professionally and de-escalate tense situations to ensure a positive customer experience.
► Collaborate with colleagues to share knowledge, best practices, and resolve challenging technical issues collaboratively.
► Collaborate with internal teams and escalate complex technical issues to higher-tier support or network engineering teams when necessary.
2019
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2021
Qualfon Philippines, Inc
(Technical Support Representative)
► Provide technical support to telco account holders, promptly addressing inquiries and resolving issues.
► Diagnose and troubleshoot technical problems related to telecommunications services.
► Maintain records of customer interactions and adhere to service level agreements.
► Assist customers with account management tasks and educate them on service optimization.
► Collaborate with colleagues, escalate complex issues, and contribute to service improvement efforts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Business Email Setup
Elevate Your Communication with a Personalized Professional Email Address (e.g., me@domain.com). I Offer Assistance in S
Domain Support
Seamless Solutions for Fixing DNS Errors, Linking Domains to Websites or Hosting, and Streamlining Domain Transfers.