2005
Bachelor of Science in Computer Applications
DLS-College of Saint Benilde, Manila, Philippines
More Info About Me
Detail-oriented and adaptable Virtual Assistant with over 6 years of experience providing exceptional customer service, managing client communications, and ensuring smooth administrative operations. Skilled in handling customer inquiries, coordinating schedules, and optimizing workflows to enhance efficiency. Proficient in a wide range of software and dedicated to delivering high-quality support in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2018
-
2025
Airbnb Case Specialist (Home-Based)
(Virtual Assistant)
Manage guest communications, inquiries, and technical questions via phone and email.
Optimize Airbnb listings by updating pricing and ensuring accuracy.
Coordinate with cleaning services to ensure timely turnovers and guest satisfaction.
Ensure guests receive pre-arrival and pre-check-out messages for a seamless experience.
Provide prompt and accurate responses to guest inquiries to enhance customer satisfaction.
2016
-
2018
UBER Systems Inc., SM Aura Office Tower, BGC,
(Community Support Specialist)
Handles inquiries, complaints, and product code information from passengers and drivers for UBER.
Assist my supervisor and the rest of the Uber US Account in handling email inquiries.
Answers Fuel Fleet card inquiries and resolves complaints from Uber Partners.
Delivered high-quality customer support by resolving client inquiries and technical issues.
Handled customer cases, providing timely and effective solutions to enhance user satisfaction.
Adapted to fast-paced environments and provided support during peak operational periods.
2007
-
2016
Convergys, Northgate Cyberzone, Filinvest, Alabang, Muntinlupa City
(Customer Support Representative)
Diagnosed and resolved basic hardware and software issues via phone and email.
Handled a high volume of inbound customer calls, ensuring prompt resolution of inquiries.
Provided clear, technical guidance to customers, improving satisfaction and retention.
Documented all customer interactions accurately and maintained detailed case logs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.