2017
Bachelor of Elementary Education
Colegio De San Juan Samar
More Info About Me
Hi’ my name is Jorge Tingkingco, a customer service expert with over six years of experience in the customer service industry, in my previous job, I was managing chat support, email support, inbound and outbound calls. I am actually one of the top agent in our company. I am a fast typing and tech savvy. In addition to that, I have skills in photo editing (photoshop, canva, pics art, photo room), video editing (adobe premiere, cap cut, filmora) and audio editing (adobe audition) that may contribute to company social media needs. I am proficient in utilizing the Microsoft application and google applications. My qualifications are best fit to be part of you team.
My Skills and Competencies
Photo Editing
Video Editing
Customer Service Chat / Email
Audio Editing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
-
2023
Transcosmos Asia Philippines
(Customer Service Associate)
As a customer service representative associate, my job involves handling inbound and outbound calls and emails, responding to customer inquiries, providing exceptional customer service, resolving customer issues, processing orders, handling billing and payment inquiries, providing product information, documenting interactions, and promoting additional products or services to customers. Your main goal is to ensure customer satisfaction and increase sales revenue for the company.
2017
-
2020
Teleperformance Philippines
(Customer Service Representative Chat / Email Support)
As a chat support representative for Hilton hotel, my primary responsibilities include responding to customer inquiries, providing exceptional customer service, handling complaints, documenting interactions, collaborating with other departments, and promoting additional hotel services. My main goal is to ensure customer satisfaction and provide a positive experience for all customers.
April 15. 2023
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April 2023
Social Media Management In-Dept Training
(Social Media Manager)
*Social Media Management Plan
*Social Media Marketing Strategy
*Social Media Account Set up
*Social Media Content Creation
*Social Media Optimization
*Social Media Design
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.