Feeling overwhelmed by administrative tasks? I can help! I'm Joren Reyes, a virtual assistant with 3+ years of experience specializing in keeping you organized and saving your valuable time. My meticulous attention to detail and exceptional communication skills ensure seamless workflow management and outstanding quality. I excel in customer service, community engagement, content moderation, data entry, and project management tools. I can work independently and consistently deliver high-quality work even under pressure. I'm passionate about business success and eager to discuss how I can tailor my skills to meet your specific needs. What are you waiting for? contact me now and lets LEVEL UP YOUR BUSINESS WITH ME!
Lyceum of the Philippines University - Laguna
I have successfully overseen team performance and provide ongoing coaching: Monitor individual and team performance, identify areas for improvement, and provide coaching and mentorship to optimize team effectiveness.
I developed and implemented recruitment strategies to attract qualified candidates for open positions and I conducted interviews, assessed skills and experience, and recommend top candidates for hire.
I designed and implemented a comprehensive onboarding program to welcome and integrate new hires into the team and facilitated introductions to colleagues, departments, and company systems.
Provided new hires with the resources and support they need to succeed in their roles. Led and motivated a team of employees, fostering a collaborative and positive work environment setting clear goals, delegating tasks effectively, and providing ongoing coaching and feedback.
Identified and addressed performance issues, promoting professional development opportunities building a strong team spirit, and fostering collaboration among team members.
I oversee the payroll process, ensuring accurate and timely payments to all employees, addressing any payroll discrepancies or employee inquiries related to paychecks, and maintaining employee payroll records in compliance with company policies and regulations.
I played a multifaceted role supporting the CEO of a top-rated MBTI dating app boasting over 20 million downloads across Google Play and Apple App Store. My responsibilities included tasks like user verification, customer service (via live chat and email), data analysis, quality assurance, and content moderation.
Sorting Emails: I managed the flow of incoming emails, archiving and sorting important messages to keep the team organized.
Customer Feedback: I identified key themes and solutions from customer feedback, reported them to the team, and ensured they were addressed. I also provided constructive feedback to customer service agents and UX researchers to help them continuously improve their performance.
Boosting Efficiency: One of my goals was to enhance customer satisfaction. I analyzed data and suggested strategies to improve customer service agents' Average Handle Time (AHT), leading to faster resolution times and happier users.
Content Moderation: I played a vital role in maintaining a safe and respectful environment in our app and website. I actively removed inappropriate content like spam, nudity, hate speech, scammer links, explicit language, or misinformation. This included reporting users who violated our community guidelines.
Delivering Top-Notch Service: Directly interacting with users was a key part of my role. I provided top-notch customer service through email and live chat, effectively addressing user inquiries and concerns.
Promoting High Standards: I monitored user reporting violations, assessed their validity, and reported them to the appropriate team members. This ensured a consistent and high-quality user experience for everyone on the platform.
Listening Across Platforms: I actively responded to user feedback from both Google Play Store and Apple App Store in a professional manner. This valuable feedback helped the team identify areas for improvement within the app and overall user experience.
User Experience: I compiled weekly reports on user experiences, including anomalies and negative feedback. By analyzing this data, I identified trends and suggested improvement strategies that enhanced the app and overall user experience.
Verification Process: Protecting users from potential scams was crucial. I scanned and verified the user's submitted photos to prevent impersonation of celebrities, idols, or influencers and I have successfully provided ideas to help prevent potential risks to our beloved users.
I successfully assisted and managed the Discord owner's community through effective engagement and thorough community moderation by making sure the community adhered to the community guidelines.
I created visuals for the community events, announcements, and marketing to enhance community engagement and make sure that the community remains active and lively.
Strictly implement the community rules and punish violators by banning or warning them and making sure that the community is healthy and safe.
Hosted events to increase the community's engagement on the platform and create catching announcements.
St. Giles Makati is a vibrant and conveniently located hotel in the heart of Makati City, Manila's central business district. It boasts stunning city views and offers a range of amenities for both business and leisure travelers. During my time there, I experienced fast-paced, high-volume kitchens.
I've thrived in these environments, consistently demonstrating my ability to handle pressure and maintain peak efficiency. My passion for culinary arts isn't just a hobby; it's a driving force that fuels my ongoing exploration of diverse cuisines and techniques.
This translates to expertise I bring to the kitchen every day. Furthermore, I excel at communication and teamwork. I foster a positive and collaborative environment where everyone feels supported and can contribute their best. Finally, my meticulous attention to detail ensures the highest food safety and hygiene standards are always met. It's all about creating a seamless and enjoyable experience for every customer.
I conducted in-depth research on emerging trends, identifying valuable opportunities and securing coveted whitelisting spots in participating project events. Leveraging my social media expertise, I managed and curated their social media presence, making sure to engage and provide excellent communication. I actively participated in industry events and even transcribed key takeaways from AMAs on Twitter. My meticulous approach ensured accuracy by efficiently handling data entry tasks, leading to a seamless client experience.
I handled a thriving online community by managing our Discord server. This included setting up bots to streamline operations, addressing inquiries, complaints, and suggestions, and actively engaging with members. Through consistent interaction, I cultivated a positive and supportive environment where everyone felt valued.
I thrived in a dynamic online environment, fostering a safe and positive community. I played a key part in maintaining a constructive atmosphere by proactively identifying and addressing negativity and misinformation (FUD). I ensured everyone adhered to the server's rules by monitoring activity, issuing warnings, and taking appropriate action for violations. My daily vigilance included keeping a watchful eye on channels for rule-breaking behavior, spam, and potential issues, promoting a secure and organized environment for all members.
Social Media Management and Community Engagement: I thrived in managing a client's online presence through platforms like Discord and Twitter. This involved engaging with online communities, participating in events on their behalf, and staying informed by transcribing audio recordings of Ask Me Anything (AMA) sessions and reporting key details back to the client.
Data Analyst: While working as a data analyst in a confidential industry, I leveraged my skills to support a client. My responsibilities included submitting photos, aligning tank level data, monitoring operational sites, labeling objects, and compiling data for submission to international clients. This experience honed my analytical abilities.
Freelance: My client also entrusted me with freelance work on various projects related to the burgeoning NFT and Web3 space, utilizing Discord and Twitter. This freelance experience keeps me at the forefront of industry trends, allowing me to combine my social media expertise with the fast-paced world of digital assets.
I managed a vibrant community of gamers. I fostered a positive and organized environment by implementing clear community guidelines and managing server bots to ensure smooth user interaction. To cultivate a strong and engaged member base, I spearheaded the recruitment process, conducting structured interviews to identify passionate players. Furthermore, I played a key role in organizing and facilitating exciting in-game events, further enhancing community engagement. Recognizing the importance of player development, I also created educational resources and tutorials to empower members with the knowledge and skills to excel in the game.
Beyond the in-game environment, I handled the community's online presence by establishing and managing dedicated Facebook and Twitter pages. Through the creation of engaging content, I fostered an environment where members could interact, share information, and build a strong sense of community.
My commitment to administrative excellence was evident in my meticulous maintenance of daily reports, tracking member activity and guild finances to provide valuable insights for informed decision-making. Additionally, I managed community announcements and planned engaging events, ensuring the community remained vibrant and active. To further enhance the online experience, I designed eye-catching graphics and a unique logo, creating a strong visual identity for the community. By combining my passion for community building with a focus on clear communication, strategic planning, and member engagement, I successfully fostered a thriving online space for NFT games enthusiasts.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Type fast, enter data accurately! Organize info from paper to digital form, keeping databases clean.
Professional and proficient in handling non-voice customer service tasks via email and live chats.
Professional in handling Discord communities, Bot setup, and implementing guidelines.