2017
Bachelor of Science – Marine Transportation
University of Cebu – Maritime Education and Training Center
More Info About Me
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as a part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seeking to leverage communication skills and problem-solving abilities to enhance customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
Ful Potential Solutions - Davao
(Customer Service Specialist)
Delivered customer support for fintech users through phone, chat, and
email, assisting with account setup, transactions, and technical issues.
2023
-
2024
TaskUs - Bohol
(Customer Service Specialist)
Achieved a 75% customer satisfaction rating by addressing concerns and offering tailored solutions. Collaborated with cross-functional teams to enhance service delivery based on customer feedback
2017
-
2023
Stolt - Nielsen
(Seaman)
Maintained voyage logs and fuel reports for the Captain or Chief Officer. Assisted with the vessel's safety management system, reporting hazards, and contributing to risk assessments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.