I am a highly motivated and progress-focused Team Leader with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your company. Throughout the course of my career, I have perfected my communicating and customer
service abilities.
I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.
In my previous role, I contributed communication, customer service, and account management toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong leadership talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
Polytechnic Univeristy of the Philippines - Taguig Campus
1. Escrow.com https://www.facebook.com/Escrow.com.Official (18k Followers)
• Monitor and respond to comments, messages, and mentions, fostering meaningful interactions with the audience.
• Track social media performance, analyze engagement metrics, and provide regular reports on growth and campaign success.
• Maintain a consistent and authentic brand voice on both platforms, ensuring all communications are in line with company values and messaging.
2. Escrow.com Twitter https://x.com/Escrow_com (2.8K Followers)
• Stay up-to-date with trends, platform changes, and competitor activity to inform strategies and maintain a competitive edge.
• Regularly review Twitter analytics to assess engagement rates, follower growth, impressions, and overall account performance.
• Respond to mentions, comments, and direct messages promptly to foster a positive relationship with followers.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• I am responsible for providing the highest level of service to customers who took advantage of the Concierge service and ensuring that their transaction is handled fast and completed successfully
• Provides exceptional customer service to Escrow users via call and ticket at all times
• Manage the call queue according to schedule and ensure that it is properly manned at all times
• Monitor, review and follow‑up on daily suspicious transaction alerts for acquiring and issuing business
• Review of existing fraud rules and recommending new rules.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Enhanced company reputation by providing exceptional customer service and support.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.