Hey!, I'm Jonnel

I'm your trusted VA

Hi there,

Congratulations ! The search is over, you’ve found the “ONE” already.

I am an experienced Executive Assistant and I have over 5 years of experience working as a Freelancer and more than 10 years working in the BPO Industry.

I have the following skills that I’m pretty sure that your company will get a huge advantage once you hire me.

✅Excellent Communication Skills
✅Strong time management, organization, and decision-making skills
✅ HR Duties: Vetting quality applicants, conducting initial and final interviews,
Onboarding new hires, drafting contract agreements, etc.
✅ Account Management/ Client Relationship Management
✅Self-motivated
✅Results-oriented and high-achieving
✅Ability to build RAPPORT and display genuine EMPATHY when appropriate
✅Ability to set and close appointments over the phone
✅Excellent listening skills and ability to understand the customer and business needs
✅A hardworking, fast-paced; all-round performer
✅Outbound calling, inbound calling, e-mail communication, cold calling, coordination, and scheduling of real estate buying and selling.

I genuinely believe that these skills I have are a perfect match to the skills requirements you need. I'm eager to learn, flexible, and a fast learner. My motivation is to help business owners deliver excellent customer service. Hiring me would be greatly beneficial to your organization.

I am available anytime for an interview or at your most convenient time. Looking forward to meeting you.

Looking forward,
-Jonnel B.

Jonnel S Beroy
Gen. Trias, Philippines
jonnelVAservices@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Admin Assistant/ Calendar Management
Data Entry
HR Recruiter
Ecommerce Specialist
Sales Representative / Appointment Setting

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2013
Bachelor of Science in Business Administration major in Management

Southeastern College

2021
Amazon FBA

Amazon FBA A-Z
4-week in-depth course.
-Keyword Research
-PPC Advertising
-Product Research
-Product Sourcing
-Product Listing
-Seller Central
-And many more.

August 2022
Social Media Management Course

Social Media Manager
Social Media Marketer
Social Media Buying
Social Media Content Creator

April 2022
SEO: Search Engine Optimzation

SEO In-depth Training course

September 2022 - Present
LGG Media
(Account Manager/ Client Relationship Manager / HR)

✅Call, and close old client accounts to bring them back on-board
✅Close existing client accounts on contract extensions
✅When clients have closed a transaction, offer them the affiliate program
✅Upsell existing SEM buyer accounts to the ISA service, and cross-sell existing customers to the SEM service.
✅Onboard new accounts, and manage expectations throughout the customer journey
✅Keep GHL up to date with notes of client correspondence

June 2021 - Present
LGG Media
(HR Director/ Inside Sales Manager)

✅Handling a team of Inside Sales Reps/BDR's and AE's.
✅ In charge of HR duties
✅Vetting Applicants
✅Conducting Initial and Final Interviews
✅Onboarding new hires
✅Drafting contracts
✅Payroll processing
✅And many more.

03/08/2021 - 006/2022
LGG Media
(Real Estate Inside Sales Agent)

Call prospects/homeowners to see if they're interested in selling their properties and then close the sale over the phone. Manage leads lists, field questions from prospective buyers, handle rejection and hangups from leads and collect order data to close sales.

2021 - 2022
OFP
(AMAZON VA)

✅Handling Amazon Seller Account
✅Product Research
✅Supplier Research
✅Product Listing
✅Keyword Research
✅PPC
✅Account Health Management
✅Optimization

2018 - 2021
T-Mobile USA
(Business Support/ Customer Resolutions Expert)

✅I began my journey with the TEX program, where I was responsible for delivering exceptional customer service. My duties encompassed handling billing disputes, providing technical support, managing cancellations, retaining customers, and driving sales.
✅Subsequently, I earned a promotion to Senior Representative, taking on the role of Assistant Team Leader. My primary responsibility was offering real-time support to the team. This included managing escalated calls (supcall), conducting side-barging for quality control, and delivering immediate feedback. Moreover, I conducted one-on-one coaching sessions.
✅After five months as an assistant to the Team Leader, I was further promoted to a more significant position in the Customer Resolutions Expert/Business Support Group (CRE). In this role, I acted as the right hand of the cluster's Operations Manager, assisting in managing the entire cluster. My responsibilities involved handling highly escalated calls that demanded in-depth investigations, sometimes spanning several days for issue resolution. I was also in charge of providing real-time solutions for complex billing issues, areas supervisors had limited access to. I conducted performance analyses for the team, which included monitoring live and recorded calls and providing real-time feedback.

March 2017 - March 2018
Capital One Bank
(Senior Operations Representative)

✅Capital One is a diversified bank that offers a broad array of financial products and services to
consumers, small businesses, and commercial clients.

✅As a Senior Operations Specialist, I was in charge of providing seamless customer service to all of
our global customers who need assistance with their banking needs.

March 2013 - March 2017
Dish Network
(Account Specialist/ Retentions Agent)

✅Dish Network Corporation is an American television provider and the owner of the directbroadcast satellite provider Dish, commonly known as Dish Network, and the over-the-top IPTV
service, Sling TV. Additionally, Dish offers mobile wireless service, Dish Wireless.
✅Dealing with highly escalated calls forwarded by frontline agents and is tasked to fix complex
issues making sure that the customer is happy with the service provided.
✅Dealing with cancellation requests due to unfixed issues, billing issues, unresolved concerns, and
any matter that leads to cancellation of service. I also handled Dish Mover requests from
customers who were moving from one place to another.
✅ Offer equipment upgrades and cross-selling.

My Services

HR Recruiter

Vetting Applicants, Conducting Initial and final Interviews, Onboarding, Drafting contracts, Payroll processing, and etc

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Sales/ Appointment Setting

Handling Inbound and Outbound phone calls. Following up through phone calls and adhering to call quality standards.

Product Listing/Product Optimization

Writing content to describe listings, optimizing copy for online search, and creating a streamlined layout.

Account Manager/ Client Relationship Manager

🔰Call, and close old client accounts to bring them back on-board 🔰Close existing client accounts on contract extensions

Testimonials

Author

Lorraine Garcia

"Jonnel: Your quintessential, top-tier virtual assistant and visionary leader, highly recommended for unparalleled talent, unwavering commitment to excellence, and exceptional project success."

Lorraine Garcia: Strategic Partner Executive @ AFFINITY OUTSOURCING

Author

Andre Cunningham

"Jonnel is a highly professional and the best virtual assistant I have ever had. He maintains a great customer-first focus in everything he does! I had a very positive experience with excellent results for my business when I was working with him, and I will definitely reach out to him again in the future."

Andre Cunningham: President/ Returning Point, LLC

Author

Bryce Hall

"Solid Freelancer"

Bryce Hall: Director and EP/ Bolt Entertainment

Author

Brenda Vasquez

"Jonnel excels in the dual roles of recruiter and project manager, skillfully combining his knack for discovering top talent with his remarkable organizational abilities

Brenda Vasquez: Executive Assistant (Executive Assistant)

Author

OFP-eCommerce Client Success & Training Director

"Hats Off to our OFP Amazon Champs Jonnel Beroy in submitting his BRANDING & LOGO CREATION Project always on time! Keep up the good work Jonnel! We are very proud of you."

Laine Delos Reyes: OFP-eCommerce Client Success & Training Director

Author

Claire De La Torre

"HIGHLY RECOMMENDED"-If you are looking for a very talented AMAZON Virtual Assistant, Jonnel is the best!.

Author

Liz De La Torre

"Jonnel is one of the best AMAZON Virtual Assistants. He is smart and is a very reliable person"

Liz De La Torre: OFP-eCommerce Client Success- Mentor

Author

Carlos Jerome Canja

Jonnel excels as an exceptional HR Management and Trainer, combining expertise, empathy, and innovation to foster employee growth and organizational success.

Carlos Jerome Canja: Trainer/ Cosmetic Dentistry Grants

Author

Raedina Thompson

"I had the pleasure of hiring Jonnel for a crucial role in my real estate investing company, where he was tasked with the responsibility of building our buyers list. Throughout his tenure with us, he consistently exceeded expectations, proving to be an invaluable asset to our team. Jonnel is an amazing professional who brings value, skill, and a positive attitude to the table. Any organization looking for a reliable and efficient virtual assistant would be fortunate to have him. I wholeheartedly recommend him for any future endeavors he chooses to pursue and would hire him for future projects. "

Raedina Thompson: CEO/Brainfox Capital LL


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Gen. Trias,
Philippines
Email :
jonnelVAservices@gmail.com


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