2006
Bachelor of Science in Computer Science Major in Programming
University of the East Manila
More Info About Me
Hi, I’m Jonna A. Peralta, or AJ for short. I believe in building strong work relationships based on mutual growth. I’m ready to share my skills and eager to learn new ones to ensure we achieve great results together. Excited to be part of your team!
My Skills and Competencies
Content Moderator
Social Media Manager
Facebook Ads Management
Data Entry
Certificates
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My Experience and Education
2017
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2022
Chubb Business Services
(Senior Claims Examiner)
- Review assigned claims to ensure that no errors have been made in the appraisal process, no delays in processing, and payouts are reasonable and handled in a timely manner within agreed SLAs.
- Approve, reject, or refer a claim to a specialist, superiors, and in-country partners whenever necessary to achieve a reasonable claim outcome.
-Provide assistance to customers in coordinating directly with service providers (airlines, hotels, authorized repairer, travel agency, etc.) in obtaining the required information to expedite claims processing.
- Received commendations and positive feedbacks from external and internal customers by ensuring to provide exceptional service in every customer interaction.
- Ensures legal compliance by following company policies, procedures, and guidelines.
2016
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2017
TELSTRA – CONVERGYS PHILIPPINES SERVICES CORPORATION
(Order Processing Management/Account Protection Specialist/Chat Support Representative)
Order Processing Management
-Manage all communication with all sales consultants’ orders.
-Process all customer orders, invoices and shipment of products and ensure optimal practices for all processes.
-Prepare and update various sales orders through the appropriate share point system and provide updates on all CAS orders.
-Monitor and process all returned and incomplete orders from the customer and consultant.
Account Protection Specialist
-Mode of communication – Inbound calls (account protection specialist)
-Handles inbound communication from consumers from the largest American Express Card in the US.
-Improved customer satisfaction by addressing issues in timely resolution
-Managed customer relations and customer service through daily communication and interaction.
-Handles fraudulent bank transaction inquiries.
Sales Associate II /Billing Live Chat
-Mode of communication – Chat support
-Handles inbound communication from consumers from the largest telco company in Australia.
-Handles billing inquiries ranging from balance inquiries to setting up payment arrangements.
-Upselling to promote the company’s website and 24 x 7 app.
-Basic troubleshooting.
-Outbound call per customers' requests or process requests to ensure timely delivery of resolution.
2013
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2016
GLOBE TELECOM
(Quality Assurance Tester/Email Support/Admin Assistant)
Quality Assurance Tester (User Acceptance Tester)
Project: Project BYTE HOOQ/ Project HOTSPOT/Project FLICK
-Created Test Cases, User's Manual based on Business Requirements
-Executed testing on various platforms/environments such as mobile applications and internal web tools.
-Performed User Acceptance, Regression and Post - Production Testing.
-Ensure all testing references are documented and well maintained.
-Worked closely with software developers and provides detailed report of identified defects.
-Provide and send Test Summary report every end of shift.
Quality Assurance (Wireless- Quality Assurance Team)
-Audit new and existing line activation from extracted files distributed by the Team Lead.
-Make an end-to-end process from RES (receiver) - Tele verification - Approval - Creation of ID
-Financial Arrangement FA/ Billing Arrangement BA up to Activation of line.
-Double-check every detailed error and create a daily report.
-Ensure that no pending accounts and lines for audit.
Email Support (OFC- Wireless Dispatch Team Order Fulfillment Center, GBOC)
-Acts as compliance and audit representative for all the dispatch transactions.
-Maintains and ensures availability of updates in the “call-out” database for order statuses.
-Validates receipt of deliveries and facilitates line activation requests including investigation of deliveries issues (failed, lost, or interchanged unit/s, delays, etc.) and canceled-activated accounts; maintains a database for all cases.
-Coordinates with Account Managers, Internal Teams (Warehousing, Logistics, Activation, Service
-Modification, and Customer Service), and Clients with regards to delivery concerns/issues, service requests, and special deliveries.
-Extracted and fairly distribute all SG and EG accounts to the team, and ensure all transactions will be finished on the cut off time.
-Updates inventory board for all available handset for EG and SG from Manila to Vis-Min.
Admin Assistant (Recontracting Project Sweden)
-Data clean up using CCB and checking, transferring data from CCB to MYBSS.
-Update Company Name/ Clients Name, lock up, Bill Rebate, Address, and other important details.
-Double-check and consolidate data, then report it to the superior.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.