Hey, I am Jonnalyn

More Info About Me

A hard-working, passionate and enthusiastic individual with superior skills in both team-based and independent capacities.

Jonnalyn P. Dignos
Laguna, Philippines
jonnalyn_dignos@yahoo.com
Freelancer
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My Skills and Competencies

Social Media Manager
Amazon VA
Data Entry
Customer Service

Certificates

Amazon VA-In-Depth Online Course

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
Bachelor of Science in Hotel and Restaurant Management

Far Eastern University

2011
High School

San Francisco De Sales School

Jul 12, 2021 - Present
The Penbrothers International Inc.
(Travel Experienced Agent)

• Support customers via chat, email, and voice to ensure they have the best possible post booking service.
• Engage with customers and provide answers and recommendations that lead to confirmed hotel bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges and schedule changes.
• Able to listen actively to guest to uncover the root cause of their issue.

Jun 1 , 2018 - Jul 3, 2021
SC Reservations Phils Inc
(Customer Retention Specialist)

• Taking escalated calls, empowered to make judgement calls and utilize outside the box.
• Able to make good business decision that also resolves problems for guests.
• Able to listen actively to escalated guest to uncover the root cause of their issue.

Mar 1, 2020 - Aug 15, 2020
SC Reservations Phils Inc
(Interim Customer Care Team Manager)

• Coaches employees to drive revenue, customer retention and engagement.
• Support employees in their learning and career development.

Mar 16, 2017 - May 31, 2018
SC Reservations Phils. Inc
(Hotel Help Desk Non-Phone Specialist)

Answers email inquiries from hotels.
Assist hotels in reimbursement concerns.

May 4, 2015 - March 15, 2017
SC Reservations Phils. Inc
(Account Manager)

Respond to inquiries and process reservations.
Handle concerns about membership accounts.

My Services

Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Data Entry / Web Researcher

Searching the web and creating lists of target websites and then collecting information.

Amazon Virtual Assistant

I will likely be tasked with product, supplier, discount, and competitor research.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Laguna,
Philippines
Email :
jonnalyn_dignos@yahoo.com


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