2015
Bachelor of Science in Information Technology
Mabalacat City College
Your Next Virtual Assistant
Hello, I'm Mike. With a degree in Bachelor of Science in Information Technology from Mabalacat City College, I've accumulated 8 years of experience in BPO & Logistics Industry. I'm known for my strengths for being a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Outside of work, you'll find me playing online games, table tennis or basketball and even riding my motorcycle. It's not just a pastime, it's a way for me to still be active physically and mentally.
My Skills and Competencies
Social Media Management
Logistics Virtual Assistant
Data Entry
Content Creator
Real State Virtual Asssistant
Certificates
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My Experience and Education
2019
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2024
Federal Express Corp. (FedEx)
(Custom Clearance Agent)
Process & Input Import/Export shipments Information into the system with speed and accuracy. Distinguish urgent from non-urgent shipments and give reports about the status of the shipments to our counterpart in Korea.Dispatching shipments to every member to give a fair distribution ofshipments. Giving commands for the operation to go smoothly while communicating with our counterpart.
2019
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2019
RD Policarpio Hauling Services Inc.
(GPS Monitoring Personnel)
Monitors the truck to ensure all the deliveries will go to their destinations safely. Sending hourly reports to the clients and giving real-time data for them to know where the products are and when the shipments arrive. Report suspicious movement of trucks. Making random calls to ensure all the drivers are obeying the company rules.
2017
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2018
Arvato Bertelsmann
(Customer Service Representative)
Answers incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
2015
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2017
Air2100 Inc. / UPS
(Data Entry Operator)
Executes data encoding jobs such as international and domestic airway bills for billing, tracking, and proof of delivery purposes. Monitors proof of delivery and waybill manifestations posting in the system. Provide reports on a daily basis.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.