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Bachelor of Science in Business Administration Major in Marketing Management
Valencia Colleges Inc.
More Info About Me
If you're looking for someone who want to amplify your business using different Social Media Platforms, we are the right fit.
I am a Social Media Manager, Influencer Marketer and Content Creator. I help businesses grow establish their businesses on different social media platforms through strategic marketing, content planning, and management. If you want to multiply your revenue using social media, you will need my services.
I am also an SEO Expert , - On/Off-Site/Technical Optimization, Keyword Research, and SEO Audit. I am an SEO Expert helping various businesses reach their goal. I understand your business and your sentiment towards it. If you let me, I would invest my skill, time, and technology in delivering the best SEO services. I will give my all to help you grow your business.
My Skills and Competencies
SEO Specialist
SEO - Content Writer
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2018
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2020
St. Jude Thaddeus General Hospital
(IT Assistant)
• -Configuring hardware and software
• -Setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users
• -Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems
• -Providing technical support and ensuring the whole company runs smoothly
• -Answering calls and emails regarding the computer network or communication systems
• -Helps to install, operate, and maintain computer networks and communication systems
2012
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2016
ECI Quest Co., Inc.
(Workforce Analyst)
• -Develops reports on daily workload
• -Participates in forecasting meetings with relevant
• -Develops accurate short- and long-term workload forecasts
• -Controls master system files with schedule information and shift preference
• -Serves as an initial contact point for all issues regarding the schedule
• -Process day-off requests and update systems
• -Determine agent schedules to meet call center objectives
• -Determine workforce requirements to meet service level and response time objectives
• -Interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience
• -Provides periodic reports: real-time and historical reports containing performance data to support operations management.
• -Serve as a subject-matter expert on workforce optimization issues
• -Ensure service level targets are met; maintain the right headcount, and calculate call capacity
• -Responsible for the maintenance and upkeep of scheduling software
• -Responsible for reporting data management activities around employee scheduling and forecasts
• -Improve processes and increase the efficiency of operations by recommending necessary changes
• -Undertake majority of call forecasting and agent scheduling for the contact center
• -Ensure employees’ time is accurately recorded by reviewing every timecard in Oracle and I3 or other applicable software
• -Resolve errors such as missed punches, meal break adjustments, and correct project code, etc. affecting employees
• -Undertake the review and record of time worked against the proper job task code when an employee works overtime within a different cost center
• -Adjust total hours worked and any time off (leave) an employee has recorded in Oracle or applicable software
• -Responsible for the approval of an employee’s timecard in Oracle at the end of each pay period.
2009
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2012
Scopeworks Asia Inc.
(Escalation Manager)
• Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
• Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task
• Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise
• Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring consumer satisfaction throughout the escalation process
• Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for the escalation process if required, and developing a detailed technical plan accordingly
• Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises
• Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly
• Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies
• Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation
My Services
SEO - Content Writer
On/Off-Site/Technical Optimization, Keyword Research, and SEO Audit.
Graphic Design
Visualizing and creating graphics including illustrations, logos, layouts and photos.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.