Hello I'm Jonel

More Info About Me

Hello, my name is Jonel part time business owner and a furdad, a driven e-commerce professional with a passion for optimizing online sales, delivering exceptional customer service, and streamlining business operations for maximum efficiency. As a Customer Care Representative, I specialize in providing exceptional support, resolving customer inquiries, and ensuring a seamless experience. I am also the owner of an online shop, where I manage all aspects of the business, including product sourcing, sales, and customer engagement. Previously, I worked as a Social Media Manager, developing and executing strategies that boosted online presence and engagement. My strong communication skills, problem-solving abilities, and entrepreneurial mindset enable me to adapt quickly to different roles and thrive in dynamic environments.

Jonel Ultado
Taytay City, Philippines
jonelultado1226@gmail.com
Freelancer
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My Skills and Competencies

English Language
Commitment
Communication
Customer Acquisition
Client Relationships
Efficiency Improvements
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

C1
Pro VA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
-
BSBA Marketing Management

ICCT Colleges Cainta

-
BSBA Marketing Management

Far Eastern University

2019
Accounts and Business Management

Pasig Catholic College

August 2023 - November 2024
Pod Capital Vape Shop
(Social Media Manager)

-Develop and execute a social media strategy aligned with brand goals.
-Create and schedule daily posts, stories, and updates to engage with followers.
-Monitor and respond to customer inquiries and feedback on social platforms.
-Collaborate with marketing and sales teams to create promotions and product highlights.
-Track and report on social media performance using analytics tools.
-Stay up to date with trends, hashtags, and industry news to keep content fresh and relevant.
-Ensure brand consistency across all platforms.

2021 - 2022
LadyMode Undergarments
(Owner/Social Media Manager)

-Develop and implement a comprehensive social media strategy that aligns with brand objectives.
-Create, curate, and schedule daily content across multiple platforms to drive engagement and brand loyalty.
-Interact with followers, respond to comments and messages, and foster a positive online community.
-Collaborate with the marketing team to create promotional campaigns, product launches, and seasonal content.
-Monitor social media trends, competitor activity, and industry news to keep content fresh and relevant.

March 2023 - September 2023
Results CX / T-Mobile / Assurance Wireless
(Customer Care Representative)

-Answer customer inquiries regarding products, services, billing, and technical support.
-Troubleshoot and resolve customer issues related to connectivity, devices, and account management.
-Process orders, upgrades, and service requests.
-Provide clear and accurate information to customers regarding promotions, pricing, and service plans.
-Record and track customer feedback and issues in the system, following up as needed.
-Maintain knowledge of company products, services, and policies to assist customers effectively.
-Ensure a positive customer experience by offering solutions with a friendly, professional approach.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

E-Commerce VA

Product listings, process orders, handle customer inquiries, and assist with inventory management


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taytay City,
Philippines
Email :
jonelultado1226@gmail.com


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