2008
Bachelor of Science in Nursing
Dr. Carlos Lanting College
More Info About Me
I am a Registered Nurse with experience in BPO non-voice and clinical work. Proficient in MS Office, data entry, report consolidation, and web research. Skilled in social media management and using platforms like Facebook, Twitter, Instagram, Viber, and Skype. Knowledgeable in basic graphic design using Canva software for creating creatives, infographics, posters, and animated presentations/videos. Detail-oriented, with expertise in annotation, and proficient in various technical skills such as keyword research, content writing, on-page SEO, and content creation for YouTube. Experienced in ad assessment and quality assurance. Effective communication, organizational, and interpersonal skills. Cultural sensitivity and adeptness in working with different software applications.
General Virtual Assistant | Content Creator | SEO
General Virtual Assistant | Content Creator | SEO
Content Writer
SEO Specialist
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
Professional Experience
April 2022
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June 01, 2023
TELUS International's AI Community
(Freelance Personalized Internet Advertisement Assessor/Evaluator/Moderator)
• Conduct thorough content analysis of online search results to enhance the quality and effectiveness of advertisements.
• Provide detailed feedback and insightful analysis on the relevance of search engine results to specific search terms.
• Ensure compliance with guidelines by appropriately tagging ads based on their suitability.
• Assess the appropriateness and sensitivity of ad content, including evaluating aspects such as violence, nudity, sexuality, danger, controversial issues, and death.
• Categorize ads based on specific rating criteria to facilitate effective targeting and placement.
• Analyze keyword relevance to queries and optimize search engine performance accordingly.
• Evaluate the language used in search results, paying attention to grammar, tone, and cultural relevance to enhance user experience.
• Evaluate website landing pages to determine their alignment with user intent as reflected in search queries.
• Assess the usefulness and relevance of products to search queries to ensure optimal user satisfaction.
• Evaluate the relevance of YouTube ads to keywords and queries, contributing to targeted and impactful advertising campaigns.
2019
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2023
Glimmertech
( Freelance IMAGE ANALYST/ QUALITY ASSURANCE Team Lead)
• Conduct image annotation tasks with precision and accuracy.
• Proficient in line and spline annotation techniques.
• Adhere to company guidelines while annotating commercial buildings, residential areas, townhouses, highways, and forest regions.
• Attend training meetings and effectively communicate information to the team.
• Develop comprehensive video tutorials to facilitate skill training for new hires/members.
• Provide one-on-one training to team members facing challenges in project or task execution.
• Offer assistance and guidance to team members encountering difficulties with project tasks.
• Perform rigorous quality assurance checks on tasks submitted by team members.
2022
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2023
Innodata
(Freelance Clinical Annotator)
• Interact with other teams to understand client’s updated clinical review guidelines, annotation styles, and processes.
• Analyzing translated clinical notes from client and deciding the proper diagnosis based on guidelines and clinical
notes presented.
• Submitting completed task allocated on or before the deadline.
2011
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2015
Pointwest Innovation Corporation
(Data Analyst | Clinical Analyst | Quality Assurance Analyst)
DATA ANALYST - II (POINTWEST INNOVATION CORPORATION)
August 01, 2011 to December 31, 2015
INTERNAL PROJECT RESEARCH– BPO 101 – February 16, 2015 to December 31, 2015
Conducted research, prepared training materials, and trained new staff for:
• Claims testing process and flow. Prepared materials for claims testing documentation.
• Intro to the US Healthcare System (Patient, Providers, Payer, and Pharmacy)
• HIPAA Law and Data Security
• ElderCare portal support task
• HIMOAP and IBPAP companies (Research)
• Product development (research)
• Clinical Research Outsourcing (Research)
• EasiMed Cocolife Project (Support)
• Provider List Expected Output (Support)
• Knowledge Process Outsourcing (KPO) (Research)
FUTURE SCRIPTS/CATAMARAN – QA ANALYST- November 09, 2014 to February 14, 2015
• Ensuring that standard operating procedures are followed during coding and executing plan macros to avoid errors.
• Responsible for creating, testing, and executing plans to macros, to ensure correct plans are coded in the client’s profile.
• Perform test cases manually/automatically depending on system availability.
• Creating member’s eligibility per coverage codes plans for execution of quality checks and resolving issues detected and reporting them to the QA manager.
• Documenting system errors and reporting them to the QA manager.
• Contributing to the team for process improvement ideas.
• Consolidation of reviewed correct plans and creation of report for the QA manager.
• Attend meeting with onshore staff for new SOP for quality assurance, system update, and workload bulk.
EXPRESS SCRIPT
DRUG COVERAGE Project (DATA ANALYST Level 2) – February 01, 2012, to November 08, 2014
• Validation of drug rules to determine if a drug should be coded on a client’s plan.
• Analyzing Drug Rules, their logic, and coding its content.
• Coding and editing drug rules based on client’s coverage.
• Clarifications of rules reviewed by the QA Team and coding the corrected clarifications.
• Consolidation and comparing drug group reports.
• Receives task onshore manager and delegate task to team members.
• Monitoring the status of each task assigned to members.
• Lead meetings and creation of status and final report to the onshore manager.
CLINIFAX
Review a new drug that becomes available in the US Market and find a suitable reference drug which will require mastery of parameters of the client’s platform as well as the knowledge of the route of administration, utilization, dosing, and an indication of both new and reference drug.
EXPRESS SCRIPT | UNITED HEALTH GROUP | MEDCO
United Health Group – BFG Project (DATA ANALYST Level 1) – August 01, 2011, to January 31, 2012
• Receiving, sending, interpreting, and processing client requests.
• Creating COPAY setups
• Responsible for client support including documentation and execution of requirements documents and submitting plan changes.
• Responsible for quality assurance/checks and understanding client’s business objectives to ensure proper implementation and setup.
• Organizing and filling all documents received.
• Performs one on one quality assurance check with a teammate to avoid the risk of plan coding error and client impact.
• Resolve problems if they arise and escalate to the lead person.
• UHG – BFG Sub Unit Project (BIP)
• Support BFG Projects in different business acquisitions.
• Receive bulk plans and update them on a system based on SOP for each request.
• Creating Benefit plans, Copay, and updating groups assigned by the onsite account manager.
• Ensures that plans are updated before the target date.
• Performs Quality checks before submitting updated plans to the system.
Services Offered
Content Writing
Create content for our blog, website, & social media. Craft SEO-friendly copy that informs and engages.
Social Media Management
Responsible for creating content, scheduling posts, engaging with customers, and answering their questions.
Data Entry / Web Researcher
Input data accurately & efficiently to company's database or spreadsheet. Web research.
Content Creator
Produce infographics and videos. Utilize creativity & design skills to create visually appealing content.
Photo Editing
Enhance visuals by removing backgrounds, inserting text overlays, and color alterations for web and social media use.