2012
AB Audio Visual Communication
Bicol University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2014
-
2015
Metrobank Card
(Customer Service Representative)
Handles general queries
-Process request such us reversal, installments, card delivery etc
2015
-
2016
Lazada Philippines
(Digital Support/Social Media Support)
• Digital
- Answers all email requests: tracks, routes and resolves all general inquiries depending on the complexity of the request
- Checks pending orders/tracks the shipment of the orders/review refund requests
- Educates the customers (FAQs)
- Outbound call requests
• Social Media
- Answers all requests via Social Media (Google+, YouTube, Twitter, Facebook, Instagram)
- Checks pending orders/tracks the shipment of the orders/review refund requests
- Outbound call requests
2022
-
2023
CGI Philippines Inc
(Project Administrator/Executive Assistant)
-Assists client with their member's timesheets and expense' approval
-Upload contracts
-Validate Invoices
-Validates timesheets
-Add and update resources' information
-Create Project code
-Update project information
2018
-
2022
CGI Philippines Inc
(Global HR Support/Learning Administrator)
-Handling onboarding to termination and everything in between such as absence or change in the role.
-Monitoring Reports
-Provides administrative services and acts as the point-of-contact for countries (BUs) assigned
Keeps track of training schedules and maintains the record of employees in the Learning Management System (MyLearning)
- Handles overall training logistics for global and local trainings
- Prepares and distributes learning materials and physically supports on training if necessary
- Coordinates with internal and external trainers and vendors
- Organizes on-boarding integration orientation of new employees
- Ticket management and troubleshooting
- Regularly updates process documentations
- Validates invoices and submit to Procurement for
processing of payment
2016
-
2018
Ingram Micro
(Customer Service Representative)
- Performs RMA and claim requests from the internal teams and resellers through emails and calls; also does Inbound and Outbound calls
- Tracks, routes and resolves all general inquiries depending on the complexity of the request via emails and calls.
- Sends daily reports and monitors Team’s pending tasks, determine what needs to be done, and provides follow through.
- Communicates directly with the vendor in completion of the specific process for the both US and Canada.
- Also mentors her colleagues on behalf of the Team Lead
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.