2017
BS in Business Administration Major in Business Management
La Fortuna College
More Info About Me
I'm an ambitious and results-driven professional with a background in marketing, banking, and business management. I thrive in dynamic environments and enjoy collaborating with cross-functional teams to achieve business objectives. My analytical skills and creative mindset allow me to develop innovative strategies that drive growth and customer engagement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Loan Processor
E commerce Admin
E commerce Admin
Certificates
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My Experience and Education
2018
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2021
Rizal Commercial Banking Corporation (RCBC)
(Customer Service Associate/ Bank Teller)
Responding to customer inquiries via phone, email, or in-person conversation. Addressing questions about products, services, orders, billing, and resolving any issues they may have. Accepting cash and checks for deposits and withdrawals from customers. Counting and verifying the accuracy of cash transactions. Assisting customers in opening new accounts, updating customer account information, and helping with account closures when necessary. Accepting loan payments from customers and ensuring accurate processing. Maintaining accurate records of all transactions and customer interactions in the bank's database. Investigating and resolving customer complaints or problems with empathy and a problem-solving mindset. This may involve coordinating with other departments or escalating complex issues to supervisors or managers.
2017
-
2018
Mercury drug
(Cashier/ Pharmacy Assistant)
Responsible for processing cash transactions accurately. This involves receiving payments in cash, issuing change, processing checks, and sometimes handling credit card transactions. Resolve customer complaints. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.