2008
BSIT
University of Cebu
Hello, I am Jonathan, your virtual partner for streamlined success!
I am married and blessed with three kids. I am an enthusiastic, driven, and focused person who takes great pride in my work. I enjoy having the responsibility of meeting challenging targets, and I gain the most job satisfaction when I have to motivate others to achieve tough objectives.
With seven years of dynamic experience in the BPO industry, I have expertly managed a diverse portfolio of accounts, including telecommunications, retail, subscriptions, and lead generation. My extensive background has honed my skills in customer service, problem-solving, and strategic account management, enabling me to consistently deliver exceptional results and drive client satisfaction. My passion for excellence and dedication to enhancing business processes make me a valuable asset, ready to inspire and elevate any team or project I am a part of.
Take the first step towards success—contact me today!
My Skills and Competencies
Lead Generator -Appointment Setter Real Estate
Customer Service
Social Media Management
Data Entry
Certificates
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My Experience and Education
2024
-
2024
ProVA PH
(GVA Trainee)
Acquire knowledge of diverse areas to transform into a proficient and productive virtual assistant. In addition, I now possess all the abilities required for the position.
2024
-
2024
Calltastic.com
(Lead Generator – Appointment setter)
My primary responsibility is to make appointments between US realtors and our company's equity advisor by calling these agents.
All I have to do is adhere to the script exactly as it is given.
2021
-
2023
SVC PH, INC.
(Retention Specialist)
As Retention Specialists, we hear what customers have to say and consider it. If there is a problem, we assist them in fixing it. To make sure the consumer stays on board, engage in negotiations and put retention initiatives into place.
2016
-
2020
VCustomer Philippines / Tech Mahindra
(Associate Team Leader)
Lead the customer support team while enforcing corporate policies, responding to inquiries from coworkers, and onboarding new hires. Encouraged teams to meet or surpass objectives by providing ongoing support, introducing rewards for loyalty, and organizing team-building exercises. cultivated frank and courteous relationships with team members in order to support efficient problem solving.
My Services
Customer Service
I strive to ensure each customer feels valued, heard, and making every interaction a positive experience.
Lead Generation - Appointment Setter Real Estate
Make appointments between US realtors and our company's equity advisor by calling these agents.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.