2013
Bachelor of Arts in Mass Communication
Universidad de Manila
More Info About Me
Certified BPO Virtual Trainer since April 2020 and 8 years of experience working in a Retail Customer Service.
I value Integrity in everything that I do and in leading by examples I was able to influence others.
I believe that learning is a lifetime process, and everything can be learned and be mastered because I am willing and motivated to make a difference.
I am excited to help build relationship with my future clients and help them achieve their vision and goals.
· Strong communication skills, both written and verbal
· Demonstrated ability to multi-task and meet timelines on deliverables
· Self-starter, sense of urgency, and works well under pressure
· Strong attention to detail
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
July 2018 - November 2018/ September 2019 - October 2020 /
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June 2020 - September 2020/ April 2021 - December 2021
CONCENTRIX CVG PHILIPPINES, INC.
(PROGRAM READY TRAINER)
Demonstrates effective presentation and facilitation skills using a variety of creative training delivery modalities for technical, customer service, and sales accounts in a brick-and-mortar and virtual classroom environment.
Evaluates individual performance of newly hired associates using tools available such as assessments, playbook observations, call listening, and mock call sessions.
Conveys timely performance information to the Training Manager throughout the training process/cycle.
Facilitates the transition of trainees from training to production environment, ensuring competency levels meet business needs.
Maintains current product knowledge for each account by taking calls, attending team meetings, and side by side observations.
Organize and participate in Concentrix and client training sessions as required.
October 2019 – January 2020
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September 2020 – January 2021
CONCENTRIX CVG PHILIPPINES, INC.
(Team Lead Trainee)
Motivate and coach employees to meet client’s requirements.
Maintaining individual and team’s performance by transferring skills,
keeping the employees engaged and motivated.
Develops people through consistent performance monitoring, task
assignment, and coaching.
Collaborating ideas and action plans with colleagues to ensure
outstanding results.
Organize and plan employee engagement activities.
July 2015
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July 2018
CONCENTRIX CVG PHILIPPINES, INC.
(Transition Coach / Senior Subject Matter Expert)
Responsible in creating the schedule of Subject Matter Experts and their offline schedule.
Facilitates focus group discussions to ensure high quality customer service.
Effectively communicates with the management team to identify people with opportunities and the tools that need enhancement.
Ensures that all team members have the necessary information, skills, and knowledge to provide top-notch customer service through extensive coaching and monitoring.
Encourages employee engagement and consistently collaborates with the Team Leaders on how to improve the program and the welfare of its employees.
Provides real time assistance to team members through support chatrooms.
Monitors full-time support coverage available for agents on duty.
Take in calls for product mastery and updates.
August 2013
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July 2015
CONCENTRIX CVG PHILIPPINES, INC.
(Senior Customer Service Specialist/ Retail Services)
Provides easy and hassle-free customer service on every call.
Assists customers with their queries and provide support through inbound phone and chat.
Maintains efficient and effective customer service even under pressure.
Consistently achieves program and company targets.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.