2019
Bachelors of Secondary of Education - English Major
University of the Cordilleras
More Info About Me
Jonathan Cuanso is a seasoned professional with over five years of combined experience in admin support, customer service, and order management. His ability to streamline processes and provide exceptional customer support has led to improved operational efficiency and increased customer satisfaction.
Beyond his corporate career, Jonathan is a passionate photographer and videographer, specializing in weddings, debuts, and event photography. With years of experience capturing life's most cherished moments, he has developed a keen eye for detail and storytelling through visuals. His work blends artistry and technical expertise, producing high-quality images and videos that leave a lasting impression.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Executive Asssistance
Customer Support
Certificates
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My Experience and Education
2022
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2025
The Hero Company
(Customer Happiness Specialist in Sales and Retention/ Inventory Assistant)
Serve as the primary point of contact for customers, addressing inquiries, concerns, and product-related questions with professionalism and empathy. Maintain inventory records and generate reports to support business decisions.
2022
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2023
Sonic D Limousine
(Admin Support)
I specialized in managing high-end limousine services for corporate clients and special events, ensuring exceptional service and unforgettable experiences. I handle booking and scheduling, making sure every reservation is accurate and available. I respond to client inquiries promptly and professionally, providing top-tier customer support. In addition, I take care of administrative tasks, including data entry, filing, and preparing proposals and quotes tailored to client needs. I also manage confidential information, maintaining accurate records with discretion. Always looking for ways to improve, I identify process inefficiencies and implement solutions to enhance efficiency and service quality.
July 2020
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February 2022
Teleperformance
(Contact Resolution Spealist)
In my role, I specialized in managing student loan inquiries, providing precise details about accounts, and handling loan-related claims.
Managed Inquiries and Claims: provided accurate and detailed information about student loan accounts, effectively managing and resolving loan-related claims.
Liaison Role: Served as a key point of contact between customers and internal departments, including underwriting and fraud investigation teams, to address and resolve complex issues.
Complaint Resolution: Handled customer complaints with professionalism and empathy, focusing on loan-related concerns to ensure satisfaction.
Repayment and Consolidation Guidance: Assisted customers in enrolling in various repayment plans and provided comprehensive information on loan consolidation options.
Performance Excellence: consistently
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Admin Support
Delegating your day-to-day Schedules and Ad hoc task
Executive Assistant
Optimize your , Event Planning, Email Management, and Ad hoc task management