2014
Bachelor of Science in Hotel and Restaurant Management
Bestlink College if the Philippines
Get to know me
I have worked in the BPO industry for more than 8 years, which trained me to have a better mindset on all things. BPO became my training ground when it comes to providing Customer Service Satisfaction and doing multiple tasks daily. I am a competent individual who excels in time management and is constantly eager to learn new abilities.
My skills and competencies
Email Management
Data Entry
Virtual Assistant
Customer Service
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
February 2023
-
Current
Reddit
(Reddit Moderator)
Interacting with reddit users in communities. Creating and exchanging ideas in topic posted.
2016
-
2022
Accenture
(Transaction Processing New Associate)
Non-Voice account.
Answering queries and complaints regarding meter consumption. Providing information regarding meter exchange and meter installation queries. Reading electricity data. Sending proposals for finalizing meter data.
Mar 2012
-
Jun 2012
Jollibee Foods Corporation
(Counter Crew)
Taking orders, preparing menu orders while assisting next customers. Meeting turn around time. Maintaining the seamless operation of the location
2014
-
2016
Concentrix
(Concentrix)
Non-Voice position. Financial account.
Handling customer queries regarding the insurance policy. Checking customer data if insurance was applied to their account. Providing an answer to their questions and doing the extra mile to provide customer service satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
include coding data, fixing processing issues, and completing necessary tasks to meet an organization's objectives.
Content Creator
Responsible for creating and uploading content to social media platforms.
Email Management
End-to-end email marketing campaigns, email database management, and newsletter generation