Hello I am Jona Micah

Royal Cargo Inc (Syspro BPO)
(Panasonic BPO Export Staff)

• Operation of SAP and workflow system for export logistics operations
• Receives, checks, and endorses the sales orders and purchase orders for approval before shipment processing
• Coordinates with sales office and factories pertaining to the delivery of cargoes.
• Sends advanced requests to carriers and/or shipping lines for space.
• Contact other parties involved, such as forwarders, trucking companies and clients.
• Ensures completeness and accuracy of all needed export documents.
• Verifies all with parties involve any discrepancy observed in the pricing and billing.
• Assists the customers or consignees regarding cargoes received.
• Prepares debit/credit notes in case of claims or cargo return.
• Ensures timeliness in providing feedback, responding to inquiries, and escalating issues beyond employee’s control.
• Must ensure that all concerns pertaining the shipments being handled are addressed and closed.