2008
BS in Computer Science
Pamantasan ng Lungsod ng Muntinlupa
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Service Desk
Customer Service
Certificates
×
![]()
My Experience and Education
2023
-
2025
HCL Technologies
(Sr Specialist Network Assurance)
Monitoring and ensuring network stability and performance.
Performs remote troubleshooting and determine the best course of action on the issue and details provided by the customer.
Managing and escalating incidents, ensuring timely resolution and communication to relevant parties, whether its internally or a third party vendor.
Collaborating with internal teams or vendors or client to mitigate impact or attempt to resolve a critical issue.
2012
-
2023
Verizon Communications
(Customer Service Representative | Engr III Cslt Network Assurance)
Started as a Customer Service representative from 2012 to 2017.
Log new ticket, update and escalate existing trouble tickets. Provided phone and chat support to small and medium business clients.
Eventually moved to another group as a Service Desk Engineer in mid 2017.
Monitoring and ensuring network stability and performance.
Performs remote troubleshooting and determine the best course of action on the issue and details provided by the customer.
Managing and escalating incidents, ensuring timely resolution and communication to relevant parties, whether its internally or a third party vendor.
Collaborating with internal teams or vendors or client to mitigate impact or attempt to resolve a critical issue.
2009
-
2012
Teleperformance Philippines
(Technical Support Representative)
Troubleshoot issues with consumers’ laptops via phone and provide remote desktop support if required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.