2013
B.S. Computer Science
Access Computer and Technical Colleges
A snapshot..
Greetings! I'm a sociable Customer Service Representative from the Philippines who enjoys connecting with people through social media. Over the course of my work experience, I've honed my ability to interact with individuals from diverse backgrounds and cultures. I've also leveraged social media to broaden my network and promote my prior side gig as a real estate agent. By creating and promoting content on my page, I've successfully connected with my target audience.
Moreover, I have undergone in-depth training in Facebook Ads management, basic graphic design, and real estate virtual assistant, equipping me with the skills to manage ad campaigns, create visually appealing content, and provide administrative support to real estate professionals.
In my prior experience working remotely, I've learned to quickly adapt to changing circumstances and manage increasing workloads with minimal supervision. Additionally, my management background has provided me with valuable administrative skills, enabling me to work independently with minimal direction from clients. I'm confident in my ability to investigate issues us
My Skills and Competencies
Customer Service
Digital Marketing
Administrative
Technical Skills
Research
Sales
Targeting and Audience Research
Ad creation and design
Campaign Management
Performance Tracking & Optimization
A/B Testing
Retargeting
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
February 2023
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Present
Orbio World
(Email Support)
It is our responsibility to develop great interactions and relationships with clients by using excellent communication skills to communicate via email. Help customers with ordering, shipping, refunds, replacements, and other needs such as product selection and resolutions.
January 2023
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February 2023
Orbio World
(Customer Support Specialist)
Responsible for developing positive interactions and relationships with customers, as well as communicating with them via phone using excellent clear and concise communication skills. Assist customers with product selection, order placement, replacement, returns, shipping, and problem resolution.
July 2022
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January 2023
Alorica
(Team Manager)
Responsible for hiring, training, retaining, and developing my team members. Responsible to lead effective and profitable results for my team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.
August 31, 2017
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September 6, 2021
Teletech
(Chat Support)
As a Chat Support Representative, I am responsible for providing exceptional customer service through our chat platform. My duties include handling sales inquiries, resolving technical issues, and escalating complex issues when necessary. I keep accurate records of customer interactions, inquiries, and complaints using our internal database. In order to effectively serve our customers, I continuously develop my product and technical knowledge. I am committed to meeting or exceeding individual and team performance goals, including customer satisfaction ratings, first contact resolution, and productivity. Additionally, I actively participate in training sessions and team meetings to improve my performance and share knowledge with colleagues.
My Services
Facebook Ads Management
I can create and manage Facebook ad campaigns that target specific audiences, generate leads, and drive conversions.
Social Media Marketing
I can design and execute social media marketing campaigns that leverage the latest trends, best practices, and data insi
Real Estate Virtual Assistant
I can provide administrative and marketing support to real estate agents and brokers, such as managing calendars, coordi
Team Leadership and Coaching
I can help businesses develop and train their teams by providing coaching, mentoring, and leadership support that can im
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.