2018
Bachelor of Science and Institute of technology
Salazar Colleges of Science and Institute of Technology
More Info About Me
Certified All-Arounder Filipino Hybrid Social Media Manager | Video Editor | SEO Specialist | Customer Service Provider | Amazon Specialist. I help businesses increase their brand identity on social media to reach more audiences and generate more revenue.
I am efficient, result-oriented, and extremely motivated to constantly develop my skills. I am a person who can create strategies and content that resonates and impact the hearts of your target market while also utilizing analytics, social listening, target audience, insights, brand guidelines, promotion, trends, and goals to practically create and implement the strategy behind the content.
I am open to new learning opportunities. I hope you will give me a chance to work with you and help grow your business. HIRE ME *wink*
My Skills and Competencies
Social Media Management
Graphic Designer
Amazon Specialist
Customer Service
Video Editor
Search Engine Optimization
Videography and Photography
Certificates
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My Experience and Education
November 2022
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Present
Upwork
(Freelance Video Editor)
Editing short videos to be posted on Social Media.
Feb 2023
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Present
The Speculo Group
(Social Media Manager and Video Editor)
Working as Social Media Manager/Strategist/ Video Editor. Create scripts for videos, create content calendar, manage social media account, create engagement, monthly analytic report and more.
December 2022
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Present
Infospraymedia
(Social Media Manager / Video Editor)
Search for content to create reels to be posted on social media. Create Shortform and Longform video
July 2022
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January 2023
Concentrix - Siriusxm Account
(Technical Support Representative)
Assist customers with troubleshooting their Satellite Radios, and review bills and subscriptions.
February 2020
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June 2022
Concentrix - Sprint Account
(Customer Chat Support Representative)
• Concentrix is an American business services company specializing in customer engagement and business performance.
• Sprint is an American telecommunications company that provides wireless services and is an internet service provider, based in Overland Park, Kansas. It is the fourth-largest mobile network operator in the United States.
• Assisted Sprint customers with reviewing their bills, plans, services, and contracts.
• Assisted Sprint customers with their upgrades and troubleshooting their services.
• Knowledgeable in Sprint devices
• Helped to achieve increases in sales of devices and plans.
• Brought forth excellent customer service skills and a commitment to customer satisfaction
October 2019
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January 2020
Continuum Global Solutions - Verizon Account
(Customer Chat Support Representative)
• Continuum Global Solutions is a leading customer care provider to organizations all over the world. They are equipped to handle support across multiple channels like voice, text, chat, email, and social.
• Verizon is an American wireless network operator that previously operated as a separate division of Verizon Communications under the name of Verizon Wireless. In a 2019 reorganization, Verizon moved the wireless products and services into the divisions Verizon Consumer and Verizon Business and stopped using the Verizon Wireless name.
• Assisted Verizon customers with reviewing their bills, plans, services, and contracts.
• Assisted Verizon customers with their upgrades and troubleshooting their services.
• Knowledgeable in Verizon devices
• Helped to achieve increases in sales of devices and plans.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
June 2018
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September 2019
Concentrix - Intuit Account
(Technical Support Representative)
• Concentrix is an American business services company specializing in customer engagement and business performance.
• Intuit is a global technology platform, powering prosperity with TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp.
• Worked with Intuit's clients such as Accountants, Bookkeepers, and Business Owners in assisting with filing year-end taxes.
• Provided outstanding technical support to clients.
November 2018
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December 2018
Concentrix - Walmart Account
(Sales Representative)
• Walmart Inc. is an American multinational retail corporation that operates
a chain of hypermarkets (also called supercenters), discount department
stores, and grocery stores in the United States, headquartered in Bentonville,
Arkansas.
• Educated customers on company products and offerings.
• Followed instructions from superiors and took initiative when appropriate.
• Helped to achieve increases in sales.
• Implemented effective marketing techniques and strategies.
• Discussed promotions, products, and anything pertaining to better and more
satisfactory service for the customer.
• Redirected calls as needed and worked with my supervisor to address any
outstanding issues or concerns.
February 2018
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February 2018
Convergys - 1-800 Flowers Account
(Customer Support Representative)
• Convergys is a leading global firm specializing in customer service
outsourcing. It combines analytics, operational excellence, and innovation to
provide a great experience to customers and businesses. Convergys is now
Concentrix.
• 1-800-FLOWERS.COM, Inc. embraces innovation and a customer-first focus
to help inspire more human expression, connection and celebration.
• Worked with customers in ordering their desired Flowers
• Helped with tracking orders
• Educated customers on company products and offerings.
• Brought forth excellent customer service skills and a commitment to customer
satisfaction.
October 2015
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January 2016
Convergys - Walmart Account (Internship)
(Sales Representative)
• Convergys is a leading global firm specializing in customer service
outsourcing. It combines analytics, operational excellence, and innovation to
provide a great experience to customers and businesses. Convergys is now
Concentrix.
• Walmart Inc. is an American multinational retail corporation that operates
a chain of hypermarkets (also called supercenters), discount department
stores, and grocery stores in the United States, headquartered in Bentonville,
Arkansas.
• Assisted Walmart customers in placing, tracking, or canceling orders.
• Brought forth excellent customer service skills and a commitment to customer
satisfaction.
• Educated customers on company products and offerings.
• Brought forth a high-energy and engaging spirit.
• Worked well in a fast-paced environment.
• Followed instructions from superiors and took initiative when appropriate.
My Services
Amazon Virtual Assistant
I help Amazon sellers to have peace of mind, save time, and to achieve their goals.
Customer Service
I provide satisfactory customer service.
Video and Photo Editing
Manipulating and editing film pieces in a way that is invisible to the audience.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Search Engine Optimization
Help clients' website rank higher in organic search results and implement effective SEO strategies.